Job description
Company Overview:
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
Essential Functions:
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
Long Term Services, a part of LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
We are hiring a Customer Account Representative to work remotely.
At LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Join us.
Essential Functions:
- Process new referrals from customers by referring to appropriate field subcontractors
- Manage progress of subcontractor assignments and ensure work is completed in a timely manner
- Provide telephonic follow ups as needed on active clients.
- Provide telephonic customer service to account and field calls pertaining to other accounts.
- Monitor active clients within account and ensure that high quality service is delivered.
- Retrieve, file and communicate medical information for accounts as needed
- Receive and respond to customer inquiries in a prompt and courteous manner.
- Provide assistance to other departments as needed Maintain productivity and quality standards in accordance with hours worked
- Use appropriate resources to ensure accurate information
- Recognize and communicate problems/issues immediately for rapid resolution
- Uphold confidentiality standards as defined by LTS and HIPAA
- Participate in Quality Improvement activities
- Attend staff meetings, educational programs as directed
- Duties as assigned by manager
- College degree preferred
- Adequate typing and transcription skills
- Computer literacy
- Excellent oral and written communication skills, including knowledge of proper grammar, spelling, and punctuation
- Knowledge of medical terminology preferred
- Customer service awareness
- Must be organized, well-spoken, polite, team oriented, patient and adaptable to fluctuating needs of the position
Equal Opportunity Employer – vets, disability.
Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.
Long Term Services, a part of LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
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