Job description
Careers
Do you have a passion for helping others?
Pen Air provides access to 11 convenient locations in Pensacola, FL and Baldwin County, AL. Enhance the lives of your community by becoming a powerful force for good, after all, we live, work and play here too.
What makes the Pen Air community so great is the unwavering spirit, hardworking character and confidence that we all can succeed at making a difference. Through respect, exceptional service and Communerosity®, Pen Air has been a proud community partner since 1936.
Join the team.
Take control of your future by mapping out a career at Pen Air. Working for our credit union means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon your skills. Success looks different for everyone. Where will your journey take you?
Accounting & Finance
Administration
Asset Management
Business & Consumer Lending
Credit Resolution
Digital Products and Services
Front Line Operations
Human Resources
Information Technology
Learning & Development
Marketing
Operations
Payments
Project Management
Risk Management
The Pen Air difference.
Just like we strive to be a force for good in our communities, Pen Air works hard to supply employees with competitive salaries and a healthy, comprehensive benefits package.
Benefits Package:
Generous PTO Plan—20 days for new hires
Paid Maternal & Parental Leave
Competitive Retirement Plan
Competitive medical, dental & vision plans
Company paid Teledoc services
Company paid Short Term Disability
Starting salary for this position is $20.55-$22.83/hourly
Holistic Amenities:
Up to $15K available for continuing education
Adoption Assistance Reimbursement
Wellness Programs
Gym membership reimbursement
Additional Resources:
Formal Career Development Resources
Financial Wellness Resource
Recover money owed to Pen Air Credit Union for delinquent loans while ensuring compliance with Fair Debt Collection Practices Act and all other regulatory guidelines. Identify opportunities to assist our members with collection of payment, arrangements to pay, deferments, and any other assistance available to bring an account into good standing.
Essential Functions & Responsibilities:
E
50%
Contacts delinquent accounts by phone, text, email, and mail; takes appropriate action to bring current.
E
10%
Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral or charge off when other arrangements to bring the loan current are unsuccessful.
E
10%
Maintains accurate files and reports on all collections activity.
E
10%
Completes weekly scheduled educational training through BVS courses, attorney courses, and other online resources.
E
5%
Performs skip tracing to assist in locating difficult member.
E
5%
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
E
5%
Participates in scheduled training with a Senior Credit Resolution Specialist to enhance knowledge and skill set.
N
5%
Performs other job related duties as assigned.
Performance Measurements:
1.
Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls to members upon generation of the 30+ day delinquency report.
2.
Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
3.
Maintain accurate and complete records of all collection and recovery activity.
4.
Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and insure collection activity is always within Credit Union policy and all relevant regulations.
5.
Identify and inform management of potential underwriting problems.
6.
Provide informed, professional, and accurate service and support to all members and employees.
7.
Collect on assigned delinquent accounts within specified time frames and expectations.
8.
Regular reliable attendance.
9.
Demonstrate behaviors consistent with the Pen Air Core Values.
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills
Attention to detail; time management skills; excellent telephone communication skills
Physical Requirements
Light or low amount of physical exertion
Work Environment
No adverse environmental working conditions noted.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
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