RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We are always looking for people who are passionate about making a positive change in healthcare to join our team.

In line with our mission, we are looking to recruit a Credentialing Account Manager on our Credentialing team. This is a remote position.

The Role

The Credentialing Account Manager is responsible for overseeing all assigned client operations, including management of ongoing deadlines, quality review, and relationship management.

Key Responsibilities:

Application Quality Review:

• Use industry knowledge to evaluate application for accuracy and completeness.
• Perform final quality review and advance all applications to the client.
• Create and assign quality tickets in Zendesk.
• Follow-up on client review comments and necessary investigations.
• Monitor for pending verifications and application issues through final approval.
• Create and distribute Comments & Investigations report and committee rosters.
• Complete File Close Out Process.

Customer Service:

• Provide quality customer service to all levels of personnel.
• Perform client user trainings as needed.
• Utilize critical thinking to resolve support and client questions.
• Submit, track and test reported defects and technical client requests.
• Collaborate with teammates to ensure client needs are met.

Client Management:

• Create and maintain successful client relationships.
• Lead weekly client coordination calls.
• Monitor ongoing client application deadlines and expirations.
• Communicate status of applications and expiring records to client.
• Distribute monthly application notices to Medical Staff Leadership.
• Manage special client projects as needed.
• Monitor client utilization and drive engagement within the software.
• Participate in new client implementation meetings as assigned.
• Track and log monthly practitioner count and expedited applications.

Skills and Experience

• Excellent phone presence and strong written communication skills.
• Aptitude to understand and explain software systems and new processes.
• Ability to manage large volumes of information with a keen attention to detail.
• Strong time management skills, especially with demanding and recurring deadlines.
• Ability to be innovative, establish priorities, and make decisions independently.
• Capable of handling sensitive and confidential information appropriately.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.