Job description

Duties and Responsibilities for Counter Person / Dispatcher include but are not limited to:

Dispatch:

• Dispatch drivers throughout local City areas
• Work closely with sales staff in scheduling deliveries and pick-ups of equipment
• Answer incoming phone calls and provide excellent customer support
• Work with service department to keep trucks maintained
• Assign drivers deliveries according to delivery time.
• Dispatch oversized loads to out hauling companies.
• Communicate with customers/salesmen if delivery will be late or specific drop off instructions.
• Communicate with stores for instructions when equipment to be delivered has problems.
• Assign drivers pick up’s according to need of more deliveries/location/age of off rent /need of equipment type
• Communicate with customers on location of off-rented equipment.
• Make sure all trucks remain legal/State inspection/DOT ready
• Make sure all drivers take at least a 30-minute lunch per 8-hour shift.
• Help transfer equipment between cities and communicate with other dispatch managers
• Keep drivers operational radio’s
• Assign on call for drivers and field service techs. Reassign when schedules change.

Counter:

• Assist our valued customers and outside sales representatives.
• Process cash, check, and credit card transactions
• Verification of identity of check and credit card customers
• Accurately open/close rental contracts
• Maintain logs of available and down equipment
• Credit Memos/Discounts
• Maintain call in phone logs and lost and/or stolen rental logs
• Coordinate pick-up and delivery of equipment
• Rates and all ancillary charges
• Filing, data entry, and retrieval of documents
• Work effectively with Sales department
• Other duties or tasks may be assigned on an as-needed basis

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bakersfield, CA 93313: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

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