Job description

WHO WE ARE

Pioneertown Media is a vertically-integrated, highly profitable direct-to-consumer marketer across the legal vertical. We engage with more clients and prospective clients across different legal case types than any other company in the world. Our team is passionate about being the best in our industry and helping the customers we serve get the best possible legal help.

Our people are analytical, results-driven thinkers who like to move fast, get the job done, and win. If you love to roll up your sleeves, take on exciting new challenges every day, and drive massive growth, we want to hear from you!

WHY YOU SHOULD WORK WITH US

• Competitive salary & bonus opportunities
• Flexible, remote work arrangements
• Paid Time Off and Health Reimbursement Program
• UNLIMITED room for growth and results-based pay increases
• Highly interactive, challenging work with a talented, diverse, passionate team
• Casual, "no dress code" atmosphere

Pioneertown Media is currently looking for a Content Moderator who will be responsible for managing and responding to social media comments on paid and organic sources, removing inappropriate or objectionable material, responding to user inquiries and concerns in a timely and professional manner and forwarding leads when appropriate.

WHAT YOUR DAY WILL LOOK LIKE

• Review and moderate user-generated content for compliance with company guidelines and terms of service
• Escalate content that violates company policy to the appropriate team for further review
• Use independent judgment to make decisions in a fast-paced environment
• Maintain up-to-date knowledge of company policies and procedures
• Understand and apply complex content moderation rules
• Provide feedback to marketing team about content based on social comments
• Work with cross-functional teams, Call Center, Systems, and Marketing to resolve issues and improve content moderation processes
• Stay up-to-date on industry trends and best practices
• Identify process improvements and recommend solutions to management
• Train new content moderators on company policies and procedures
• Assist with special projects as needed
• Perform other duties as assigned

IDEAL CANDIDATES WILL HAVE

• Education: High School Diploma. Bachelor degree in communications, journalism or related field preferred.
• Experience: 3+ years professional writing, editing experience or experience moderating online content.
• Skills/Technical Requirements: Outstanding communication, Exceptional research skills, Attention to detail and critical thinking skills, Tech savvy with familiarity of social media platforms and content moderation tools, Ability to work under pressure and adapt to constant change

Working Conditions: Work from home employment. Lengthy periods of time sitting and/or standing in front of a computer monitor reading and typing. Occasional travel may be required. Pioneertown Media, LLC. is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Job Type: Full-time

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Content Moderator: 1 year (Preferred)

Work Location: Remote

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