About this role:

Wells Fargo is seeking a Contact Center Planning Administrator for the Auto Division. Wells Fargo Auto has a long history of serving the dealer community, we are committed to personal service, strong dealer relationships, and providing a broad spectrum of credit solutions for your consumer customers. Learn more about the career areas and lines of business at www.wellsfargojobs.com .

In this role, you will:

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Create capacity planning reports
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Identify and recommend opportunities for process improvement and risk control development
• Interact with internal customers
• Interpret policies, procedures, and compliance requirements
• Make decisions and resolve issues to meet business objectives
• Maintain daily logs and monitor phone agent adherence to schedules
• Monitor daily attendance and make adjustments to staffing levels and schedules as needed
• Receive direction from leaders
• Schedule off phone time through manager discussions and volume research
• Track Paid Time Off requests

Available location: Preferred location listed below. Relocation assistance is not available for this position.

• 2850 S. Price Road, Chandler, AZ 85286
• 1100 Corporate Center Drive, Raleigh, NC 27607
• 6051/6061 N State Hwy 161, Irving, TX 75038

Available work shift:

• 4am-1pm M-F AZT, 6am-3pm M-F CST, and/or 7am-4pm M-F EST

Required Qualifications, US:

• 2+ years of Contact Center Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to follow policies, procedures, and regulations
• Ability to work effectively, as well as independently, in a team environment
• Ability to work effectively in a virtual team environment
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
• Ability to exercise independent judgment to identify and resolve problems
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to work effectively in structured but flexible, adaptable and changing, call center environment
• Ability to present information, findings, and training to groups of various size including senior management teams
• Strong Microsoft Office Skills (including Excel, and Teams)
• Knowledge and understanding of workforce management software packages including Alvaria (Aspect) and/or Avaya

Job Expectations:

• Ability to travel up to 5% of the time
• Ability to work nights, weekends, and/or holidays as needed or schedule
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening

IMPORTANT INFORMATION:

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.