Construction Coordinator

Full Time
Providence, RI 02905
$23 - $27 an hour
Posted
Job description
Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys working with others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!
Primary Responsibilities - The most crucial element of this role is to support seamless communication and service from the beginning of the project through the final bill
1. Customer Satisfaction
a. Assist with customer service and management of the customer experience.
b. Monitor and ensure client requirements are followed.
c. Assist with scheduling all warranty activities.
d. Field new customer inquiries
2. Project Initiation
a. Work in coordination with mitigation team to ensure proper handoff from mitigation to reconstruction
b. Enter leads/jobs into the operating system and make sure all information in the project is correct.
b. Schedule Construction Manager’s initial visit with customer.
c. Educate customers on process.
d. Review and validate project file documentation & necessary paperwork
3. Project Planning
a. Confirm with Construction Manager project scope of work is complete.
b. Maintain customer and client communications.
c. Support Construction Manager ensuring customer and client agreement on scope and estimate.
d. Ensure all paperwork is complete with customer and client.
e. Work in coordination with Insurance parties as needed
f. Ensure estimates are distributed to all necessary parties.
g. Interface with Subcontractors for availability.
h. Sign up new Subcontractors and maintain insurances and licensing.
i. Issue Purchase Orders based on project budget.
j. Acquire proper permits as necessary and ensure all correct procedures are being
followed with local municipalities.
k. Schedule inspections with building departments.
4. Project Execution
a. Update budgets.
b. Order materials and supplies as needed.
c. Update project schedule and timeline.
d. Assist identifying and qualifying resource providers.
e. Validate completed PO documentation.
f. Update contract status with change orders and keep customer and client advised.
g. Maintain Work-in-Progress (WIP) report.
h. Maintain internal and external communications.
i. Maintain communication log.
j. Prepare project reports.
k. Upon project completion review file documentation and update as necessary.
l. Manage collections activities.
m. Perform project close-out.
Necessary Experience and Skill Set
  • Superb customer service track record
  • Effective written and oral communication
  • Intermediate math skills
Desired Experience
  • Experience in restoration and/or construction preferred
  • We use a software system based on Restoration Manager, if this is a program you have worked with before, please apply!
  • Additionally, if you have worked with Insurance Claims, that would be beneficial to this position
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Occasionally may be required to visit jobsites and deliver items as needed.
Normal Working Hours, Additional Working Hours, and Travel Requirements
This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. This position may require long hours at times, and weekend work on occasion. Travel may be required and is primarily local.

Compensation: $23.00 - $27.00 per hour




Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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