Job description

Why Kensington Place? Because “We Promise to Care and Love You Just As We Do Our Own Family!” Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve. Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Duties and Responsibilities

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contacts the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages, notifies recipients of package receipt, assists residents and team members with outbound packages/ express mail, assists with mail/ shipping tracking if needed, and assists residents with copies and fax transmissions.
• Accepts and communicates transportation requests and follow up to ensure that they are fulfilled.
• Gains thorough knowledge of emergency procedures and alarm systems and acts as the point of contact throughout emergency situations until relieved of this duty.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.
• Maintains contact information for residents, team members, local attractions, and emergency organizations in an organized manner.

Qualifications:

• Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
• Clear, pleasant telephone voice.
• Experience with retirement community and/or Memory Care residents is preferred.
• Vaccinated and boosted against COVID-19.
• Must be able to read and write English, and follow verbal and written instructions.
• Ability to work flexible hours including weekends and evenings.
• High school diploma required.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Front desk: 2 years (Required)
• Nursing home: 1 year (Preferred)
• Hospitality: 3 years (Required)

Work Location: In person

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