The purpose of the Concierge role is to assure that excellent customer service is delivered on a consistent basis to all people we serve. To provide directions, information and assistance to Hospital guests by utilizing excellent interpersonal and communication skills. Demonstrates an energetic and compassionate attitude toward all customers who enter the Hospital making a positive first impression. Answers or refers incoming calls appropriately and assists with concierge duties at Hospital’s main entrance and throughout the hospital. Coordinates and facilitates patient discharge process by assisting and collaborating with escort and security departments to assist patients exiting the hospital. Functions and serves as the Hospital liaison by handling minor complaints and potentially unpleasant situations with families and other visitors. Proactively works to solve problems and meet the needs of Hospital guests or may escalate to others, as appropriate, to help achieve a positive outcome. About Heritage Valley Health System Heritage Valley Health System is a $450+ million integrated delivery network providing comprehensive health care for residents of Allegheny, Beaver, Butler and Lawrence counties, in Pennsylvania; eastern Ohio; and the panhandle of West Virginia. In partnership with 3,900 employees and more than 450 physicians, Heritage Valley offers a broad range of medical, surgical and diagnostic services at its two hospitals, Heritage Valley Sewickley and Heritage Valley Beaver; in 72 physician offices; and 14 community satellite facilities. For more information about Heritage Valley Health System, please visit www.heritagevalley.org Requirements Required: High school diploma or equivalent. One year of previous customer experience providing excellent customer service. Ability to use good judgment in emergency situations. Ability to follow written and verbal instructions. Friendly and outgoing personality. Responsible and punctual. Ability to work well with others. Ability to work outdoors in all weather conditions throughout the year. CPR certification or must obtain within the first 6-months of employment. Successful completion of applicable clearances as outlined in Human Resources policy HR-106 within 90 days of commencing employment. Preferred: Prior front desk or concierge experience in a hotel, hospital, medical or dental office.