Job description
Responsibilities:
Peraton provides over 100 research and engineering applications and an accompanying IT support environment at their facility and contract station.
Your responsibilities will include the following:
Peraton is seeking a
Jr. Level Computer Systems Analyst to join our team in Brook Park, OH, for our NASA customer's Glenn Engineering and Research Support (GEARS) Contract team, to support a research and engineering application support infrastructure. This position will be a hybrid of primarily on site work, with some telework allowed, and will require a person who is within a commutable distance locally to the site.
Peraton provides over 100 research and engineering applications and an accompanying IT support environment at their facility and contract station.
In this position, you will work in a dynamic, team-based support environment as a member of our research and engineering application support team to provide the installation, configuration, integration and troubleshooting of research and engineering applications throughout the NASA Glenn Research Center campus. You will directly support end-users and our NASA customer’s organizational-specific IT needs.
Your responsibilities will include the following:
- Provides both remote and on-premises end-user and lab support
- Installs and documents procedures for research and engineering applications
- Troubleshoots and recommends changes to software and computer hardware in office and lab environments
- Records and tracks all work in the team’s ticketing system
- Participates in operations and strategic meetings providing input on operational issues and concerns
- Performs Plotter, printer and document scanning support as needed
- Coordinates with outsourced commodity IT providers
- Provides input and responds to application and system IT Security related issues
- Reports on issues and assigned project statuses to management
- Recommends and participates in the development of the engineering application environment
- Recommends computer systems specifications and compatibility requirements that fit with IT system architecture standards addressing research and engineering applications
- Recommends and participates in the execution of data management techniques
Required Experience:
- BS degree in Computer Science, Information Technology, Computer Engineering, or other related technical field, and 2+ years of related technical experience, or an AS degree and 4+ years of related experience
- 2+ years of experience working in an application support environment
- Working knowledge of Linux, Windows, Mac OS
- Experience in basic desktop/laptop hardware and computer-based network troubleshooting
- Experience with the installation, configuration, integration, and troubleshooting of applications in a diverse hybrid environment
- Knowledge of network and information security (cybersecurity) and how to configure software applications to meet governance requirements
- Experience using Microsoft Office Suite
- Must be a US Citizen and successfully complete a U.S. government background investigation
Desired Experience:
- Operating system training and certification
- IT security training and certification
- Familiar with AWS offerings, other Cloud based solutions, and virtual environments such as VMWare
- Experience installing non-commodity applications at the user desktop (i.e., engineering and analysis applications)
- Ability to work independently as a self-motivated individual showing both ownership of problems and initiative
- Strong interpersonal skills and verbal communication
- Creative and critical thinking, problem analysis and problem solving, and strong customer service skills
- Ability to prioritize individual task list to resolve issues in timely fashion
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Salary Range: Salary Minimum: $40,000 Salary Mid: $80,000 Salary Maximum: $100,000 The estimate displayed represents the typical salary range for this position, and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees. EEO Tagline (Text Only): An Equal Opportunity Employer including Disability/Veteran.
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