Job description

Job Description

Elect IT Solutions is currently seeking a Computer and IT Support Technician. This position includes the support, configuration and management of our client's desktops, laptops, mobile devices and user applications. It involves the response and resolution of end user and hardware/software issues, and the ongoing management of the client’s IT infrastructure. This Computer and IT Support Technician will also maintain proper documentation of IT assets and provide status reports where required. This successful candidate will possess both the technical and team skills to facilitate the fulfillment of the business and operational goals of Elect IT Solutions and their client(s). The position is based in the Chambersburg, PA area and comes with a standard benefits package. Some daily travel (local within 30-45 miles) to client site(s) is required.

Responsibilities:

• Setup, configure and support all desktop hardware and operating systems as well as the associated business applications.
• Provide endpoint security support including patch management, anti-virus/anti-malware management, and local machine controls.
• Support of Microsoft Office and related office productivity applications.
• Troubleshoot hardware and software functionality issues and provide recommendations for short and long-term resolutions.
• Build positive relationships with staff and client points of contact.
• Some after hours maintenance support (updates/restarts), not an on call task.
• Work cohesively as part of a valued team to accomplish technical and business objectives, and to facilitate required resolutions to IT systems and user issues.

Requirements:

• Exceptional positive customer service and relationship skills.
• Experience with support of Microsoft desktop operating systems (Windows 7 thru Windows 11).
• Experience with user support of Microsoft Office 2013 thru 2022.
• Experience with desktop applications including but not limited to business anti-virus applications, backup and recovery tools, and PC management tools.
• Proven analytical and problem-solving abilities.
• Strong written and oral communication skills.
• Driver's license and reliable vehicle.
• Background check required.

Preferred:

• Adept at IT troubleshooting and diagnostics.
• Ability to quickly learn new technologies and processes.
• Experience with Microsoft Windows 7, 10 and 11 desktop operating systems.
• Experience with mobile device support.
• Ability to learn helpdesk and incident management/ticketing processes.

Preferred Education and Experience are as follows:

• Preference given to candidates with 2+ years of applicable experience.
• Information Technology or Systems certificate or degree program.
• Certifications in or actively studying Microsoft, Cisco or CompTia A+ similar certifications.

Benefits:

• 2 Weeks Vacation (10 PTO Days)
• 9 Paid Holidays
• Retirement IRA Program
• Company IRA Match
• HRA - Health Insurance Reimbursement Arrangement

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Weekdays

Work Location: In person

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