Complex Front Desk Manager
Job description
Sign On Bonus & Benefits:
$1,000.00 Sign on Bonus!
Full Time Associates qualify for CSM benefits. Benefits includes Medical, Dental, Vision, PTO, 401K, and more!
- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs, and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Responsible for management of expenses to maximize hotel profitability.
- Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
- Assists with the preparation and management of the department budget.
- Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees.
- Responsible for all required training for department employees and ensuring training records are maintained.
Education: High school diploma or GED required, college degree or equivalent experience preferred.
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