Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for:

Global Complaint Vigilance Analyst II

This position reports into the Global Complaint Vigilance Manager and is based at the Skillman NJ location.

Who We Are

At Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.

Join us in shaping our future-and yours.

Watch us here:

What will you do

The Global Complaint Vigilance Analyst II is responsible for triage, evaluation and investigation of product quality complaints for Kenvue consumer products. Responsibilities include review of complaint cases to verify customer verbatim, lot number, subject coding, lot trend analysis, malfunction coding, reportability assessments, preparation of regulatory submissions, assignment of complaints to manufacturing sites for evaluation, review of manufacturing site investigations, compilation and documentation of complaint summaries, complaint closure, and escalation.

Key Responsibilities

• Processes product quality complaints and adverse events according to internal Standard Operating Procedures and in compliance with regulatory requirements.
• Collaborates with Make Quality, Global Consumer Care Center, Medical Safety, Regional Quality, Regional R&D, Post Market Surveillance (PMS) partners, External and Internal Sites, and other business partners to ensure appropriate complaint handling.
• Assists in Field Sample Management activities, as required.
• Assists with various projects and activities related to Complaint Vigilance processes and system implementations and improvements.
• Provides team support during internal and external audits and inspections as needed.

What we are looking for

Required Qualifications

• A minimum of a Bachelor’s Degree, preferably with a focus in Science, Engineering, Nursing, or a related discipline, is required.
• A minimum of 2 years of related industry experience in a quality or compliance role is required.
• Ability to think analytically, utilize a systemic approach to solving problems, and act decisively.
• Ability to communicate effectively both verbally and in writing (technical and persuasive).
• Ability to work individually as well as on a team.
• Ability to adapt and support an environment of changing priorities.

Desired Qualifications

• Experience working in an FDA regulated environment.
• Experience supporting manufacturing, packaging, and development operations.
• Experience in complaint management, post market vigilance, risk management, quality, or compliance disciplines.
• Experience with complaint handling software applications.
• Experience with MS Office suite applications.

What’s in it for you

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $60,000 to $84,000. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.