JOB SUMMARY: The Community Services Case Manager provides direct/indirect client services to eligible individuals/families to empower and educate families/communities to address and overcome the barriers of poverty.

MAJOR TASKS

• The Case Manager I reviews intake, assessments, and applications of eligible individuals/ families to determine their strengths/needs and assist them with accessing external and internal resources to meet those needs.
• The Case Manager I assures applications for programs are complete and assist individuals/families with documentation needed to complete the application to remove barriers and access programs for training, education, or emergency services.
• The Case Manager I empowers individuals/families through coaching/case management programs using a strengths-based approach, which includes setting SMART goals, planning and evaluatio
• The Case Manager I facilitates various classes and workshops such as but not limited to, life skills classes and Poverty Simulations, public education activities targeting underserved, vulnerable populations; Qualified Health Plans and other health care options such as CHIP, Medicaid, Medicare, and private insurance.
• The Case Manager I maintains an up-to-date and accurate database of community resources.
• The Case Manager I maintains strong working relationships with community partners and develop new partnerships as needed.
• The Case Manager I maintains records, data collection, and reports relating to program utilization, events, activities, and other information system requirements according to agency/program guidelines.
• The Case Manager I prioritizes assigned tasks/projects to effectively meet critical deadlines.
• The Case Manager I provides excellent customer service to program participants and accurately respond to inquiries about the program.
• The Case Manager I conduct community outreach to provide services to underserved populations by participating in community events, meetings, collaborating with other social service agencies and community partners and developing advertising materials as time and funds allow.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree in healthcare, business, nonprofit, or related fields. 2 years of experience will be considered in place of education.
• Experience in related field such as working with elderly, disabled, and/or low-income individuals preferred.
• Case management experience preferred.
• Must attain Family Development Credential (FDC) and CMS Navigation Certification within first year of employment.
• Must complete ongoing program required trainings and certifications CMS, State, etc.

OTHER REQUIRED CAPABILITIES AND QUALIFICATIONS:

• Case management experience preferred.
• Must attain Family Development Credential (FDC) and CMS Navigation Certification within first year of employment.
• Excellent communication skills and ability to effectively work with diverse participants, including those in high stress situations.
• Proficient computer skills.
• Basic math skills.
• Maintain a high level of client confidentiality.
• Team Player
• Positive Attitude
• May be required to travel in or out of community with own transportation.