Community Service Officer
Full Time
Pomona, CA 91766
$44,940 - $54,648 a year
Posted Just posted
Job description
Salary
$44,940.00 - $54,648.00 Annually
Location
Pomona, CA
Job Type
Full-Time
Job Number
23-CSOI/2
Department
Police
Opening Date
05/11/2023
Closing Date
Continuous
DESCRIPTION
BENEFITS
QUESTIONS
VACANCY
APPLY IMMEDIATELY - APPLICATIONS ACCEPTED UNTIL
FURTHER NOTICE
POSITION WILL CLOSE AFTER THE CITY RECEIVES A SUFFICIENT NUMBER OF APPLICATIONS
The City of Pomona has great job opportunities for well-qualified individuals eager to become a valued team member of the Pomona Police Department.
The Pomona Police Department has several Community Services Officer I vacancies. This position, under general supervision, may serve in any of the following areas of the Police Department: Report Taker, Community Crime Prevention Programs, Front Desk, Subpoena Service, Dispatch Call Taker, Court Filing, Uniforms and Equipment; and may perform a variety of administrative support and non-emergency field duties.
This is a flexible staffing classification. This recruitment will be used to fill the position in any assignment at the City's discretion, depending on the needs of the City and the vacancies available during the life of the eligible list. Must be available to work different shifts, including evenings, nights, holidays, and weekends.
If you are currently going through the recruitment background process or have placed on the Eligibility List, please DO NOT reapply.
MINIMUM QUALIFICATIONS TO APPLY
The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be.
Education and Experience
-
High school diploma or GED equivalency. Additional course work in business practices is desirable.
-
One year of responsible general office clerical work experience. Prior police department experience is desirable.
License or Certificate
-
Possession of a valid Class "C" driver's license.
-
Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
-
Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
- A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Knowledge of
: Modern office procedures, methods, and computer equipment. Knowledge of: Principles and procedures of record keeping. Basic mathematical procedures. English usage, spelling, vocabulary, grammar, and punctuation. Safe driving principles and practices.
Skill to : Operate modern office equipment including computer equipment and software. Type at a speed of 40 words per minute and enter data at a speed necessary for successful job performance. Operate a motor vehicle safely.
Ability to : Learn, interpret, and apply Police Department policies and procedures. Learn, interpret, and apply pertinent Federal, State, and local laws, codes, and regulations. Learn police terminology and law enforcement codes. Learn alphabetical, numerical, and subject matter filing systems. Learn techniques used in public relations. Learn to conduct investigations. Demonstrate resourcefulness, courtesy, and initiative. Prepare and maintain accurate and complete records. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
ESSENTIAL DUTIES
When assigned to Report Taker:
Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction; write police reports; testify in court; collect and store evidence; perform traffic control; enforce parking violations; mark, store, or impound abandoned vehicles as authorized by law; assist the public in non-hazardous situations; maintain accurate records; assist Police Officers as required or directed; summon appropriate assistance for those events beyond the scope of position.
Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction; write police reports; testify in court; collect and store evidence; perform traffic control; enforce parking violations; mark, store, or impound abandoned vehicles as authorized by law; assist the public in non-hazardous situations; maintain accurate records; assist Police Officers as required or directed; summon appropriate assistance for those events beyond the scope of position.
When assigned to Community Crime Prevention Programs:
Work closely with community organizations and neighborhood block groups; develop and maintain knowledge of all community resources; respond to citizen inquiries regarding specific laws or police procedures; resolve citizen complaints concerning City services; develop, schedule, and conduct crime prevention programs; design flyers, newsletters, and crime alert bulletins for neighborhood watch groups; arbitrate and mediate neighborhood watch disputes; provide explanations for calls for service, crime statistics, and citizen complaint procedures; coordinate and schedule business academy and business related prevention programs; conduct business security inspections; train merchants/employees on proven crime prevention methods; coordinate school programs; facilitate school safety presentations; schedule prevention and awareness programs on substance abuse, gang prevention, and education/motivation; provide resource information to schools; provide technical assistance as needed; review proposed building plans to ensure correct measures are being used to prevent crimes.
When assigned to the Front Desk:
Respond to citizens' requests for assistance or information concerning police policies, procedures, and existing laws; assist citizens requesting copies of police reports; release impounded, stored, and recovered vehicles; collect fees for vehicle repossessions; process drug and sex registrants; enter calls for service into CAD (California Automated Dispatching) system; process parking citations including entering into computer, filing, downloading into computer, uploading into parking citation system program, receiving payments, confirming bail amounts, and issuing receipts for payment; receive telephone calls from citizens requesting information or police assistance; write police reports; testify in court; collect and store evidence.
When assigned to Subpoena Service:
Receive, inventory, and serve subpoenas to residents in a timely manner; serve criminal subpoenas to civilian victims and witnesses; locate victims and witnesses who have moved through various sources; research reports on all subpoenas coming in for correct information; maintain records and produce reports and statistics on subpoena service; document each service and advise issuing court; operate police radio and other related equipment.
When assigned to Dispatch Call Taker:
Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls; screen incoming calls to determine necessity, priority, and type of response required; maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks; provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel; operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status; contact other agencies and check for warrants on subjects; operate a variety of public safety telecommunications equipment, CAD, records management system, unit and call status monitors, alarm board, and other miscellaneous equipment; write police reports, to include but not limited to thefts, stolen bicycles, lost property, lost cell phone, vandalism and others as determined by policy; testify in court; maintain accurate records.
When assigned to Court Filing:
Perform investigative work for the purpose of obtaining criminal complaints and producing evidence against the suspect in misdemeanor arrest cases; confer with the District Attorney's Office to aid in the general preparation of cases; research new laws and case decisions and provide information to Patrol.
When assigned to Uniforms and Equipment:
Assigned to oversee uniforms, equipment and supplies for officers and professional staff. Maintains accurate records of issued equipment and employee annual uniform allowances. Works with outside vendors, orders department forms, badges, nameplates and patches. Issues department ID/access cards, lockers and safety equipment. Responsible for all department keys, access codes, and AED's (Automated External Defibrillators).
Perform related duties and responsibilities as assigned.
SELECTION PROCESS
Essential duties require the following physical skills and work environment:
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.
If you are currently going through the recruitment process or have placed on the Eligibility List, please do not reapply.
A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application . Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. Applications will be screened in relation to the criteria outlined in this job announcement
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. In addition, the City may administer the following: verification of typing certificate, written exam and an oral interview.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Applicants who fail the written examination or appraisal interview shall wait six (6) months from the date of testing to reapply. Applicants who fail the department interview or who are disqualified during any portion of the background process shall wait twelve (12) months from the date of failing the interview or disqualification to reapply.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Applicants who fail the written examination or appraisal interview shall wait six (6) months from the date of testing to reapply. Applicants who fail the department interview or who are disqualified during any portion of the background process shall wait twelve (12) months from the date of failing the interview or disqualification to reapply.
Prior to employment, applicants must successfully pass an
interview with the Police Chief or his designee and a
background investigation. Failure to receive a recommendation for hire at any phase of these procedures will result in disqualification.
Agency
City of Pomona
Address
505 S. Garey Avenue
Pomona, California, 91766
Phone
(909) 620-2291
Website
https://www.pomonaca.gov/
APPLY IMMEDIATELY - APPLICATIONS ACCEPTED UNTIL
FURTHER NOTICE
POSITION WILL CLOSE AFTER THE CITY RECEIVES A SUFFICIENT NUMBER OF APPLICATIONS
The City of Pomona has great job opportunities for well-qualified individuals eager to become a valued team member of the Pomona Police Department.
The Pomona Police Department has several Community Services Officer I vacancies. This position, under general supervision, may serve in any of the following areas of the Police Department: Report Taker, Community Crime Prevention Programs, Front Desk, Subpoena Service, Dispatch Call Taker, Court Filing, Uniforms and Equipment; and may perform a variety of administrative support and non-emergency field duties.
This is a flexible staffing classification. This recruitment will be used to fill the position in any assignment at the City's discretion, depending on the needs of the City and the vacancies available during the life of the eligible list. Must be available to work different shifts, including evenings, nights, holidays, and weekends.
If you are currently going through the recruitment background process or have placed on the Eligibility List, please DO NOT reapply.
MINIMUM QUALIFICATIONS TO APPLY
The successful candidate will need any combination equivalent to experience and training that would provide the required knowledge, skills, and abilities may qualify. A typical way to obtain the knowledge, skills and abilities would be.
Education and Experience
-
High school diploma or GED equivalency. Additional course work in business practices is desirable.
-
One year of responsible general office clerical work experience. Prior police department experience is desirable.
License or Certificate
-
Possession of a valid Class "C" driver's license.
-
Possession of, or must obtain within six months of hire, a NCIC Telecommunication Certificate.
-
Possession of, or must obtain within six months of hire, CPR and First Aid Certificates.
- A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application. Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Knowledge of
: Modern office procedures, methods, and computer equipment. Knowledge of: Principles and procedures of record keeping. Basic mathematical procedures. English usage, spelling, vocabulary, grammar, and punctuation. Safe driving principles and practices.
Skill to : Operate modern office equipment including computer equipment and software. Type at a speed of 40 words per minute and enter data at a speed necessary for successful job performance. Operate a motor vehicle safely.
Ability to : Learn, interpret, and apply Police Department policies and procedures. Learn, interpret, and apply pertinent Federal, State, and local laws, codes, and regulations. Learn police terminology and law enforcement codes. Learn alphabetical, numerical, and subject matter filing systems. Learn techniques used in public relations. Learn to conduct investigations. Demonstrate resourcefulness, courtesy, and initiative. Prepare and maintain accurate and complete records. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
ESSENTIAL DUTIES
When assigned to Report Taker:
Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction; write police reports; testify in court; collect and store evidence; perform traffic control; enforce parking violations; mark, store, or impound abandoned vehicles as authorized by law; assist the public in non-hazardous situations; maintain accurate records; assist Police Officers as required or directed; summon appropriate assistance for those events beyond the scope of position.
Respond to and investigate traffic collisions or other incidents occurring within City jurisdiction; write police reports; testify in court; collect and store evidence; perform traffic control; enforce parking violations; mark, store, or impound abandoned vehicles as authorized by law; assist the public in non-hazardous situations; maintain accurate records; assist Police Officers as required or directed; summon appropriate assistance for those events beyond the scope of position.
When assigned to Community Crime Prevention Programs:
Work closely with community organizations and neighborhood block groups; develop and maintain knowledge of all community resources; respond to citizen inquiries regarding specific laws or police procedures; resolve citizen complaints concerning City services; develop, schedule, and conduct crime prevention programs; design flyers, newsletters, and crime alert bulletins for neighborhood watch groups; arbitrate and mediate neighborhood watch disputes; provide explanations for calls for service, crime statistics, and citizen complaint procedures; coordinate and schedule business academy and business related prevention programs; conduct business security inspections; train merchants/employees on proven crime prevention methods; coordinate school programs; facilitate school safety presentations; schedule prevention and awareness programs on substance abuse, gang prevention, and education/motivation; provide resource information to schools; provide technical assistance as needed; review proposed building plans to ensure correct measures are being used to prevent crimes.
When assigned to the Front Desk:
Respond to citizens' requests for assistance or information concerning police policies, procedures, and existing laws; assist citizens requesting copies of police reports; release impounded, stored, and recovered vehicles; collect fees for vehicle repossessions; process drug and sex registrants; enter calls for service into CAD (California Automated Dispatching) system; process parking citations including entering into computer, filing, downloading into computer, uploading into parking citation system program, receiving payments, confirming bail amounts, and issuing receipts for payment; receive telephone calls from citizens requesting information or police assistance; write police reports; testify in court; collect and store evidence.
When assigned to Subpoena Service:
Receive, inventory, and serve subpoenas to residents in a timely manner; serve criminal subpoenas to civilian victims and witnesses; locate victims and witnesses who have moved through various sources; research reports on all subpoenas coming in for correct information; maintain records and produce reports and statistics on subpoena service; document each service and advise issuing court; operate police radio and other related equipment.
When assigned to Dispatch Call Taker:
Receive requests for police, fire, or other emergency services over the phone; answer 911, alternate emergency, and business calls; screen incoming calls to determine necessity, priority, and type of response required; maintain accurate log of incoming service requests and action taken; enter, update, and retrieve information from the computer and teletype networks; provide general information to the public; refer calls to appropriate agencies; calm angered, distraught, or frightened callers; call public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City standby personnel; operate the CLETS (California Law Enforcement Teletype System) to run registration checks on vehicles, property, wanted information, and driver's license status; contact other agencies and check for warrants on subjects; operate a variety of public safety telecommunications equipment, CAD, records management system, unit and call status monitors, alarm board, and other miscellaneous equipment; write police reports, to include but not limited to thefts, stolen bicycles, lost property, lost cell phone, vandalism and others as determined by policy; testify in court; maintain accurate records.
When assigned to Court Filing:
Perform investigative work for the purpose of obtaining criminal complaints and producing evidence against the suspect in misdemeanor arrest cases; confer with the District Attorney's Office to aid in the general preparation of cases; research new laws and case decisions and provide information to Patrol.
When assigned to Uniforms and Equipment:
Assigned to oversee uniforms, equipment and supplies for officers and professional staff. Maintains accurate records of issued equipment and employee annual uniform allowances. Works with outside vendors, orders department forms, badges, nameplates and patches. Issues department ID/access cards, lockers and safety equipment. Responsible for all department keys, access codes, and AED's (Automated External Defibrillators).
Perform related duties and responsibilities as assigned.
SELECTION PROCESS
Essential duties require the following physical skills and work environment:
Ability to sit, stand, walk, run, kneel, climb, and lift up to 50 lbs.; exposure to noise, outdoors, and traffic hazards; ability to travel to different sites and locations; availability for shift work, irregular work schedule, on-call, and stand-by.
If you are currently going through the recruitment process or have placed on the Eligibility List, please do not reapply.
A typing certificate indicating a typing speed of at least 40 net words per minute must be attached to your job application . Emailed and faxed typing certificates will not be accepted. Click here for detailed typing certificate requirements.
Screening of qualifications and "most qualified" is based on the information provided on the official City Application. A resume may be attached to your application, but will not substitute for the completion of your application. Applications that are not entirely completed may be rejected. Applications will be screened in relation to the criteria outlined in this job announcement
To complete your application for this position you will be prompted to respond to supplemental questions. Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application. The information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position. In addition, the City may administer the following: verification of typing certificate, written exam and an oral interview.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Applicants who fail the written examination or appraisal interview shall wait six (6) months from the date of testing to reapply. Applicants who fail the department interview or who are disqualified during any portion of the background process shall wait twelve (12) months from the date of failing the interview or disqualification to reapply.
Promotional- The Human Resources Department may apply the promotional rules depending on the number of promotional applications received.
Applicants who fail the written examination or appraisal interview shall wait six (6) months from the date of testing to reapply. Applicants who fail the department interview or who are disqualified during any portion of the background process shall wait twelve (12) months from the date of failing the interview or disqualification to reapply.
Prior to employment, applicants must successfully pass an
interview with the Police Chief or his designee and a
background investigation. Failure to receive a recommendation for hire at any phase of these procedures will result in disqualification.
City Mission Statement
The City of Pomona is dedicated to improving the quality of life for our diverse community.
The City of Pomona is dedicated to improving the quality of life for our diverse community.
The City of Pomona offers the following generous benefit package. Employees in this group serve a 12-month probationary period. The Salary Scale Plan is composed of five steps. Merit step increases are based on meets standards performance.
WORK SCHEDULE: Most employees work a 4/10 work schedule. City Hall Employees work Monday through Thursday, with City Hall being closed every Friday.
Police Department employees work a 4/10 schedule but days off vary according to assignment and seniority.
In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Director may assign an employee a different work schedule that is in compliance with the requirements of FLSA with Human Resources approval.
RETIREMENT BENEFITS: Provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. New employees who become a "new" member of CalPERS for the first time on or after January 1, 2013 will be enrolled in the CalPERS 2% @ 62, FAS 3 Plan. New members will be required to pay at least 50% of the normal cost [Govt. Code Section. 7522030(c)]. However, a new employee who is a "classic" member of CalPERS or a current member of another California public retirement system will be enrolled in the CalPERS 2% @ 60, FAS 3 Plan. Currently, all new PCEA employees shall pay the CalPERS member's retirement contribution of 6.75%. City of Pomona employees do not contribute into Social Security.
PAID HOLIDAYS: 13 paid holidays & 2 floating holidays are provided per year.
Police Department employees work a 4/10 schedule but days off vary according to assignment and seniority.
In order to maintain service to the public, departmental effectiveness, productivity and/or efficiency, a Department Director may assign an employee a different work schedule that is in compliance with the requirements of FLSA with Human Resources approval.
RETIREMENT BENEFITS: Provided by the California Public Employee's Retirement System. Every regular employee becomes a member immediately upon employment. New employees who become a "new" member of CalPERS for the first time on or after January 1, 2013 will be enrolled in the CalPERS 2% @ 62, FAS 3 Plan. New members will be required to pay at least 50% of the normal cost [Govt. Code Section. 7522030(c)]. However, a new employee who is a "classic" member of CalPERS or a current member of another California public retirement system will be enrolled in the CalPERS 2% @ 60, FAS 3 Plan. Currently, all new PCEA employees shall pay the CalPERS member's retirement contribution of 6.75%. City of Pomona employees do not contribute into Social Security.
PAID HOLIDAYS: 13 paid holidays & 2 floating holidays are provided per year.
VACATION LEAVE:
- 1-4 years = 80 hours
- 5-9 years = 160 hours
- 10-14 years = 184 hours
- 15 years = 200 hours
- Extending through the 20th year, employee shall accrue 8 hours of additional vacation leave per year with a maximum accrual of 240 hours per year.
SICK LEAVE: 12 days per year (prorated if on any leave without pay).
GROUP INSURANCE PROGRAMS are available to eligible City employees. These programs include medical, dental, vision, long-term disability, life and accidental death and dismemberment insurances.
- HEALTH INSURANCE: $700 per month; cash-in-lieu program available
- DENTAL: $75 per month
- VISION: Voluntary participation by the employee
- 125 BENEFIT PLAN CONTRIBUTIONS:
- Waiving coverage = $45 per month
- Single coverage = $65 per month
- Two-party coverage = $625 per month
- Family coverage = $1,025 per month
- LONG TERM DISABILITY INSURANCE: 66 2/3 of base salary for a maximum of 2 years after 60 days
- LIFE INSURANCE: $30,000 policy plus AD&D
EDUCATIONAL INCENTIVE PLAN available for eligible employees to develop their knowledge and abilities.
- TUITION REIMBURSEMENT: $1,500 per year
DEFERRED COMPENSATION: A voluntary deferred compensation 457 plan is available.
FLEXIBLE SPENDING ACCOUNTS are available where employees use pre-tax salary to pay for regular child care, adult dependent care and/or medical expenses.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.
NOTE: The provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained herein may be modified or revoked without notice.
For a more detailed overview of the benefits, review the PCEA Memorandum of Understanding.
FIVE-YEAR VISION STATEMENT: Pomona will be recognized as a vibrant, safe, beautiful community that is a fun and exciting destination and the home of arts and artists, students, and scholars, business and industry.
CORE VALUES: The City of Pomona values Cultural Diversity; Fiscal Responsibility; Focusing on the Future; Excellent Customer Service; Leadership; Quality of Life; and Clear and Open Communication.
Agency
City of Pomona
Address
505 S. Garey Avenue
Pomona, California, 91766
Phone
(909) 620-2291
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