Community Resource Specialist

AiRCare Health is on a mission.

We are transforming healthcare.

We are empowering individuals to put emotional health first.

Who we are

We are on a mission to transform mental and emotional healthcare. Using data and “machine smarts” we find the people who need help before they crash into the system. We don’t wait for things to get worse. Our unique approach combines both the heart of clinical care management and the science of machine learning to transform the health and wellbeing of large populations. From workplace pressures to financial challenges, marital struggles, and behavioral health issues, our teams deliver the kind of support that makes a measurable difference in the lives of the individuals and families we serve.

Why we need you

We’re growing and building a hand-picked team of positive, optimistic, empathetic rockstars. We are looking for passionate humans to join our multi-disciplinary team of professionals and inspire hope for “the other eleven” to live their best life. Let’s do this.

Who you are

You are passionate, open minded, and you make a daily difference in the lives of those around you. You are the person people ask for help, guidance, and direction. You are an optimist. You remove obstacles. And just like us, you wear your H.E.A.R.T. on your sleeve with Hope, Empathy, a preference for Action, a willingness to Raise the bar, and a belief that Trust is at the core of every meaningful relationship.

Required Qualifications:

• You have a two-year college degree.
• You have experience in finding and connecting people to community resources.
• You are excited about working as part of a clinical team to serve clients all over the country.
• You have experience with insurance benefits and/or claims.

• You have excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive and respond to feedback.
• You are curious and determined. You will go the extra mile to search for answers and get results.
• You are able to work remotely from your home 40 hours a week.
  

What you’ll do (Essential Job Functions)

The role of Resource Specialista full-time position. You will work as part of the AiRCare Team. The responsibilities of this position include:

• Work closely with and support a team of mental health clinicians.
• Understand and navigate employer benefits to solve problems and gain insight for the populations we serve.
• Develop proficiency in the various community resources including but not limited to financial, medical, housing, transportation, social services and primary self-sufficiency needs.
• Be a key contributor to improving our care model, by providing feedback on our client’s needs and our approach.

This role is a great fit if you are…

• Passionate about improving lives and believe in the greater good.
• Tenacious and persistent, bringing creative solutions to tough challenges.
• Accountable and collaborative. Working remotely, you will work independently, but you’ll never be or feel alone.
• Proactive, and able to take ownership of key tasks, and keep in regular communication with your team.
• Not afraid to have tough conversations or make recommendations.
• Thorough, detail-oriented, and committed to getting the job done.
• Efficient and able to move through a to-do list, effectively prioritizing the triage of competing demands.
• Growth-oriented, thriving on constructive feedback, which you view as an opportunity to polish skills.
• Open-minded, non-judgmental, compassionate, flexible, and have good humor.
• Someone who thrives in a fast-paced and evolving environment. We move quickly to optimize tools and protocols based on data.
• Open to learning new techniques and tools and viewing them as an opportunity to make your work easier and more impactful.
• Bi-lingual in Spanish and English
• Reside in Florida, Texas, Arkansas, North Carolina, Virginia, or Georgia

Please Note: Remote employees must comply with our Remote Work and Private Workspace Policy. Specifically, the following key requirements:

• Appropriate network quality and internet speed necessary to perform the job remotely.
• A wired internet connection
• A Separate room with a door (or private space if you live alone)
• Use of Company authorized Laptop.
• Use of company provided headset, monitor, mouse, and keyboard.

What we offer

Full-time employee position, not a contractor. We’re happy to offer you a generous benefits package, that includes medical, dental, STD, LTD, vision, FSA opportunities, life insurance, PTO/sick leave/holiday pay, and 401K.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at time.

EEO Statement

AiRCare Health] provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.