12/20/2022 11:59 PM Eastern

Job Summary

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

The Massachusetts Bay Transportation Authority (MBTA) seeks a Community Liaison to support our effort to hear all voices in our decision making. The successful candidate must demonstrate background in community engagement, and public speaking skills

Duties & Responsibilities

Collaborate closely with Deputy Director of Community Engagement better understand the various MBTA departments and the intersecting initiatives which impact the public, including partnering with Service planning, Capital Programs, Policy, System-Wide Accessibility, and the General Manager’s office

• Communicate and coordinate with Deputy Director of Community Engagement for engaging external stakeholders that vary from outreach specific departments for municipalities to community organizations
• Ensure our community engagement strategies meet or exceed our Title VI policies; collaborate with partners in MassDOT and at the Federal Transit Administration on any matters relevant to Title VI
• Collaborate with other members of the Community Engagement Team and various MBTA departments to share project or policy information to better ensure continuity for external communications
• Draft community content and public facing documents and occasionally present MBTA objectives and projects to internal and external stakeholders
• Respond to customer, stakeholder, vendor, and coworker inquiries in a courteous and professional manner
• Adhere to the rules, and regulations, and policies of the Authority including the EEO, Anti-Discrimination and Anti-Harassment and Anti-Retaliation policies
• Perform all other duties and projects that may be assigned
• Have the ability to work any and all shifts and/or locations assigned or directed

The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

Minimum Requirements & Qualifications

• Bachelor's degree or higher from an accredited institution in political science, urban studies, public policy, sociology, social work, criminal justice, public health or related field
• At least one (1) years of relevant work experience collaborating to understand intersecting policy initiatives, including partnering with relevant stakeholders in complex organizations
• Demonstrated experience presenting on public and/or social policy in government settings
• Experience working with community based organizations
• Experience facilitating meetings with diverse audiences
• Experience presenting complex information in public settings
• Demonstrated strong organizational skills
• Strong time management skills, ability to multi-task, learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues
• Intermediate experience with MS Word and PowerPoint
• Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection
• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed
• Ability to effectively comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to supervise or work effectively with diverse workforce

Substitutions Include

Substitutions include:

• A high school diploma or equivalent (G.E.D.) from an accredited institution, and seven (7) additional years of experience in high-volume Benefits administration in a large organization; and/or administering Human Resources related programs may be substituted for the degree requirement

• Bilingual ability strongly preferred
• 1 years of experience in communication or community engagement specifically in government contexts

Employment Benefits at the MBTA

The MBTA offers comprehensive benefits packages to employees. Types of benefits offered at the MBTA are subject to the union affiliation / Collective Bargaining Agreement (CBA) of the position to which you apply. Benefits that may apply to your position include the following:

• Insurance: Health, Dental, Vision, Life (basic and supplemental), Long-Term Disability
• Paid Time Off (PTO): Vacation, Personal Days, Sick Leave, Paid Holidays
• Retirement: pension or deferred compensation 401(a), plus MBTA contributions
• Tuition Reimbursement (up to $10,000 per year)
• Public Service Loan Forgiveness (PSLF) for student loans
• Commuter Choice Parking Program: pre-tax benefits for parking
• Flexible Spending Account (FSA): pre-tax benefits for healthcare-related expenses
• Discounted tickets for concerts, movies, travel / vacation, etc. via TicketsAtWork.com
• Shopping discounts via GovX.com
• Verizon and AT&T service discounts
• And more...

The above information is meant to be a general overview of the benefit programs offered by the MBTA. This summary is not a contract and is not meant to change the provisions of union contracts or Authority policy and does not establish a binding past practice.

The MBTA is an Affirmative Action/Equal Opportunity Employer