Community Inclusion Director

Job Description Revised/Updated: 4/23/22

Status: Exempt

Position Location: Great Livin' LLC Facility / Homes and Community

Reports to: Great Livin' CEO and COO

Supervises: Direct supervisory responsibility for all service delivery and non-service delivery staff in office and service delivery areas

Position status: Full time

Transportation: Required

Job Requirements

Summary:

The Community Inclusion Director is responsible for managing staff, operations, budgets, client service delivery, ensuring adherence to standards and applicable laws and client, IDT and staff satisfaction. This position assesses current service delivery and daily operations, identifying areas of improvement by working with and reporting to the CEO and COO and works in a partnership with agency RN and living services director. This position assists in developing plans to expand market share, to promote and maintain high quality care, to expand and improve upon service and technical operations, while maintaining top tier client, IDT, and staff satisfaction. This position is also responsible for monitoring financial performance to meet/exceed budgeted targets.

Position Responsibilities:

Financial:

• Monitors and assists in development of the annual budget including projection for annual service delivery and facilities cost.
• Ensures achievement of budget performance and strives to outperform the budgeted margin for the department.
• Identifies/reviews P&L, charges, and expenses regularly to ensure accuracy and ensures operational revenues cover operational costs, especially for new services/programs.
• Monitors & ensures documentation and billing recommendations are promptly attended to and appropriately edited.
• Develops and revises contingency plans monthly to ensure service delivery targets are met.
• Reviews operational reports budgets, denials, authorizations to identify trends or issues and follows through on addressing any issues.
• Determines and justifies needs for equipment and supply purchases. In collaboration with the CEO and COO, develops and reports on justifications for capital equipment and new programs.

Operations:

• Assesses and revises, as necessary, an appropriate staffing/skill mix for the department.
• Assesses schedules and activities to maximize efficiency and improve workflows.
• Communicates and ensures compliance with Great Livin' LLC policies and procedures.
• Reviews and implements all necessary operational policies and ensures alignment with organizational policies. Follows chain of command and presents all new policies to CEO. Implements standardized workflows and adapts service delivery team accordingly.
• Continuously reviews and adjusts business and service delivery operations in order to maximize workflow efficiency, staff productivity, and client access.
• Monitors usage and oversees the working order and use of supplies.

Quality Improvement:

• Ensures compliance with all regulatory agencies (DDSD, HMS, CMS, OSHA, etc.)
• Develops a Quality Improvement (QI) plan for the department and reports on the components at least quarterly.
• Critically analyzes QI data and formulates action plans as needed each quarter.
• Completes all QI audits and ensures that audits are turned in on time.
• Utilizes appropriate benchmarks to assess performance and stimulate change when necessary.
• Ensures staff knowledge and participation in QI activities.
• Regularly reviews client and IDT satisfaction data and addresses a minimum of two areas per fiscal year for targeted and significant improvements.
• Ensures that the service expectations of both internal and external customers are met and/or exceeded.

Human Resources:

• In collaboration with Human Resources (HR) is the final decision maker for all staff hires into the department.
• In collaboration with HR is the final decision maker for all terminations or high-level disciplinary measures.
• Collaborates with HR on professional performance appraisals for employees.
• Assures completion of organizational and site-specific annual staff competencies, seeking input from appropriate resources when needed to assess the employees business and/or service delivery competence.
• Encourages and supports professional growth and/or staff activities that directly relate to the developmental needs of the department and staff.
• Serves as a role model, mentor, and professional colleague for other members of the management team by lending support and sharing opportunities for success.
• Cultivates an environment where IDT members and staff work together as a team to improve outcomes for clients.
• Reviews turnover statistics and regularly solicits feedback from staff on job satisfaction and addresses issues accordingly.
• Develops action plans to address priority issues in employee surveys.
  

Program Development:

• Participates in strategic planning for the department.
• Coordinates the implementation and integration of new programs in the department.
• Plans and/or participates in activities in the community as appropriate.
• Suggests opportunities for expansion based on client needs and funding and community opportunities.
  

Direct Client Interactions:

• Participates in expediting client care as necessary
• Minimum, weekly interaction with clients and staff in person outside the office setting
• Expresses empathy in client interactions and focuses on the needs of the client, staff, providers, department, and organization simultaneously.
• Promptly addresses client complaints and other client-related issues.
• Serves as a champion for client safety.
• Communicates in a competent and effective manner to meet client and/or IDT/family needs and regulatory or organizational requirements.
• Collaborates with multidisciplinary team, the client, and family to promote efficient client care.
• Serves as a mentor and preceptor for new staff and as a constant resource to all staff.
  

Facilities:

• Ensures that department facility meets regulatory and infection control standards.
• Works with appropriate department or supplier of services when facility services are interrupted.
• Works with contractor(s) for maintenance of the facility.
• Ensures that safety policies and procedures are followed by all personnel at the facility.

Other Duties:

• Complex project management
• Data collection, evaluation, management, and analysis
• Analyzes and selects appropriate data and analytics to present to CEO/COO
• Focuses self and others on achieving quality and financial outcomes in a responsive timely manner
• Provides vision and planning to meet goals; welcomes innovation and new approaches to reach new heights in quality and service
• Performs core responsibilities of position efficiently and effectively within parameters of organization policies, procedures and external governmental agencies
• Complies with applicable DDW and HSD and organizational education and trainingMaintains all required licensure and certifications for position
• Must be able to work in-person
• Must be able to travel to multiple locations as assigned

Supervisory Responsibility:

• Staff: Direct supervisory responsibility for all service delivery and non-service delivery staff in office and service delivery areas.
  • Functional: o Budget Development
  • o Budget Management
  • o Corrective Action, Counseling
  • o Performance Reviews
  • o Purchasing
  • o Salary Administration
  • o Staffing, Hiring, Termination

Position Requirements

Minimum Education:

• Required: High School Diploma with 5 plus years of experience in managerial role in a program delivering services to adults with disabilities.
• Preferred: Bachelors in human service, related studies with 2-5 years of experience in managerial role in a program delivering services to adults with disabilities

Minimum Experience:

• Required: o 5+ years job-related experience
• Preferred: o Quality improvement (QI) experience
• o 3+ years DDW or ICF management
• o Management of budget, purchasing, and/or accounting
• o Experience in use of Therap and Microsoft 365
• o Bilingual, Spanish-speaking

Managerial Experience:

• 3-5 years

Licensure /Certifications:

• Required: o Current CPR certification or certification within 90 days of hire
• Preferred: o DDW Service Coordinator Trained

Computer Skills:

• Required: o MS Office: Excel, Power Point, Word, Outlook
• Preferred: o Therap

Required Skills:

• Ability to effectively communicate at all levels, to include clients, IDT members and staff.
• Ability to analyze and interpret data
• Ability to compile complex reports and develop presentations
• Ability to compose letters and memorandums
• Ability to deal calmly and courteously with people
• Ability to deal with stressful situations
• Ability to finish tasks in a timely manner
• Ability to follow oral and written instructions and established procedures
• Ability to function independently and manage own time and work tasks
• Ability to lead work teams
• Ability to maintain accuracy and consistency
• Ability to maintain confidentiality
• Ability to negotiate, persuade and establish direction
• Ability to organize workflow
• Ability to perform basic filing, office procedures and word processing
• Ability to plan, coordinate and develop multiple projects
• Ability to work as an effective team member
  

Personal Relationships:

• Skilled job requiring high level of adaptability and interpersonal skills
  

Physical Requirements & Working Conditions:

The physical demands, work environment factors and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 6

Frequency:

• N= Not at all
• R= Rarely: Less than once an hour
• O= Occasional: 1-4 times/hour or up to 1/3 of the shift
• F= Frequent: 5-12 times/hour or up to 2/3 of the shift
• C= Constant: More than 2/3 of the shift