Job description

EXPECTATIONS FOR ALL EMPLOYEES:

At Community Action, we fight poverty. In doing so, every employee is responsible for supporting the agency’s mission, vision, and values. This includes actively and regularly demonstrating high quality customer service, accountability in all aspects of your position, and respecting the diversity and differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through Community Action and to help customers make connections within the organization. Employees are expected to adhere to the Community Action Partnership Code of Ethics and, as applicable, the Head Start Code of Conduct.

Community Action is more than an equal opportunity employer. Our agency recognizes and understands that historical and systemic racism, classism, and other forms of unwarranted bias and discrimination have resulted in disparities that cannot be healed through equality efforts alone. Community Action is committed to a company culture that celebrates and promotes equity, diversity, and inclusion among all people.

POSITION SUMMARY BROAD FUNCTION:

Family Empowerment Partners provide daily office and back-up supports to a team of Family Empowerment Specialists and the Family Outcomes Division leadership staff. The Partners conduct a wide variety of activities such as communicating between customers and FES staff, gathering, and organizing customer records, double checking applications and data for accuracy and completeness, setting up appointments, communicating and conducting follow-up with vendors, organizing, and assisting with family and direct service events, maintaining basic office environment and equipment, and more.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

1. Provides support to Family Outcomes division team, including assisting the FE Manager, FE Coach and FO Director, as needed. (10 value points)

2. Works closely with Family Empowerment Specialists to ensure high quality, trauma informed customer service and supports are delivered. Supports FES staff in direct interactions with customers. (40 value points)

a. Warmly greets customers, offers refreshments, provides comfortable accommodations for waiting, and supplies documentation or paperwork and, if needed, assists customers in completing paperwork.

b. As directed, meets with Family Empowerment Specialists and customers to participate in intake and assessment.

c. Serves as a liaison between customers and Family Empowerment Specialists for setting appointments, facilitating communication, and directly addressing customer needs or concerns.

d. Completes follow-up with customers, vendors, landlords, employers, etc. to gather required documentation and/or agreements.

3. Effectively manages data and recordkeeping responsibilities. (30 value points)

a. Accurately and confidentially maintains all required records to provide direct and supportive assistance to customers. Consistently provides case notes meeting company protocols.

b. Is engaged in inputting and reviewing data in the agency-wide data system to ensure thoroughness and accuracy of information in the system.

4. Works with FE team to organize and carry out special events, family nights, trainings, etc. (5 value points)

5. Organizes, carries out and reports on bulk direct support activities and serves as a back-up for direct supports when volunteers are not secured (diapers, period pantry, commodities, food pantries, etc.) (10 value points)

6. Performs such other duties as may, from time to time, be assigned by the supervisor and/or the supervisor’s designee, including, but not limited to: (5 value points)

a. Participates in Community Action events and special activities.

b. Practices adaptability and openness to change as the position and organization evolve.

AUTHORITY AND ACCOUNTABILITY:

The Family Empowerment Partner is delegated full authority necessary for the effective performance of all assigned duties and responsibilities subject to the restrictions, requirements, and terms of the agency’s policies and procedures, applicable local/state/federal laws, and the dictates of sound business judgment, prudence, and ethical conduct. The Family Empowerment Partner is fully accountable to the Family Empowerment Manager for their performance, which will be measured against the position description and established performance goals.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. The knowledge, skill, achievements, and/or abilities required or preferred, are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must have a High School Diploma or GED

· May not hold or run for a partisan, publicly elected office while working for Community Action.

· Must support the mission of Community Action and believe in and practice the values of the agency.

· Must be able to read, write, speak, and comprehend English. Preference and additional compensation given to individuals able to read, write, speak, and comprehend Spanish and/or other pertinent native and national languages.

· Must demonstrate competency with written and spoken grammar, using Microsoft Office Suite products such as Word, Excel, SharePoint, and Outlook.

· Must have at least 1 year of experience providing high quality customer service.

· Strong organizational and time-management skills are necessary.

· Must be able to lift 50 pounds.

DRIVING RESPONSIBILITIES:

This position requires the operation of either company owned or company-controlled motor vehicles and will be subject to the standards outlined by the corporate motor vehicle insurance policy.

SALARY:

Salary Grade 4 – minimum starting wage of $16.09/hour

Based on August 2022 salary schedule

This job description and the statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. The duties outlined in this position description may change as the position, program and/or agency evolves. All changes/adjustments to starting salary will be reflected on agency Change of Status forms.

Job Type: Full-time

Pay: From $16.09 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
At this time, there is not a mask mandate. However, if the COVID cases increase to a high level, we may return to a mask mandate.

Ability to commute/relocate:

• Topeka, KS 66605: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you be able to lift 50 pounds?
• What is your preference & why: Office with a door or a cubicle
• Scenario: Your supervisor has tasked you with listening & responding to voice mails & a two customers walk in. One is homeless & the other is needing your help with applying for rental/utility assistance. In what order will you prioritize these three tasks?

Education:

• High school or equivalent (Required)

Experience:

• Social Services Customer Service: 1 year (Required)

Language:

• Spanish - Preferred (Preferred)
• , read, & write English fluently? (Required)

License/Certification:

• & current drivers license (Required)
• & current auto insurance? (Required)

Work Location: One location

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