Position Title: Collector II

Organizational Relationships: Reports to Special Assets Manager

Supervisory Responsibilities: N/A

General Function: Under direct supervision, responsible for establishing and maintaining continuous contact with Whitefish Credit Union Members who have delinquent loans or accounts. Serve as liaison between those Members and the Special Assets Manager. Work proactively with both Consumer and Commercial Loan Officers, and all members of their respective branches/departments, to garner information and facilitate gathering payments from members with past due loans. Pursue win-win outcomes that both diminish outstanding Member debt and maintain positive Member relationships. Participates in maintaining a financially sound loan portfolio through early delinquency control.

Position Functions:

• Maintain member contact through phone calls, collection letters and in person interviews.
• Recommends action on accounts as deemed necessary, including- repossession, legal action, foreclosure and referral to collection agency.
• Complete each Member contact with definite understanding by each party as to the current payment commitment.
• Document all Member contact attempts and their specific outcomes.
• Process and document loan extensions, modifications and refinancing arrangements as needed.
• Monitor, identify, process and document repossessions, bankruptcies, and NSF checks.
• Monitor, input data, and follow-up with E-Oscar functions (i.e. ACDV’s, AUD’s, Notifications, DRN’s, etc.) as per FCRA regulations.
• Work to resolve situations in which delinquent Members are defensive, hostile, evasive, or unresponsive to suggested resolution methods.
• Effectively review and explain all aspects of a delinquent Member’s account(s) to them, including loan documents, loan terms, payment due dates, interest rates, loan modifications, forced placed insurance, and other related account questions and/or issues.
• Recommend and implement Collections procedures as they relate to delinquent accounts, internal procedures and policies, and new regulatory compliance when applicable.
• Work proactively and positively with other Collections department personnel to ensure a “team effort” and prompt member service.
• Follow all Whitefish Credit Union, Montana and Federal information privacy guidelines.
• Adhere to all Whitefish Credit Union policies and procedures.
• Report to work on time and as scheduled.
• Perform other duties as assigned.

Position Requirements:

• Ability to communicate effectively verbally, in writing, and over the phone with Supervisor, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.
• Excellent problem solving skills.
• Ability to follow oral and written instructions.
• Ability and willingness to work both independently and as part of an established Collections team.
• Ability and willingness to learn on the job and improve Collections-related skills within context of Whitefish Credit Union policies and procedures over time.
• Ability to prioritize work and juggle multiple simultaneous projects.
• Ability and willingness to work with a variety of office equipment and software systems.
• Ability to sit for prolonged periods of time over the course of an 8-hour day.

Required Education and Experience:

• Associates or Bachelor’s degree in accounting, finance or banking preferred but not required.
• At least 3 years professional experience with collection procedures required.
• FCRA or CDIA certification.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.