CALL CENTER COLLECTIONS

Location: Remote - CA

Schedule: Full Time

WHO WE ARE:

MOMENTUM SOLAR... The fastest growing and top residential solar companies in the nation, is redefining solar energy. Momentum’s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to maximize teamwork, communication, and fun; which truly embodies the “work hard, play harder” culture.

We believe in saving the planet. We believe in transparency. WE BELIEVE IN SOLAR!

WHAT WE ARE LOOKING FOR:

The Billing and Collections Associate is responsible for contacting customers regarding Billing, Collections and Cash payment and billing activities for Momentum Solar, while maintaining a good working relationship with internal and external customers.

What you will be having FUN doing:

• Contacting customers to collect payments on their past due accounts, working through payment solutions and educating customers on items required
• Contact responsible parties by telephone to resolve delinquent accounts
• Respond to collection related inquiries in a prompt and professional manner
• Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party
• Maintain up to date knowledge of collection associate job duties and responsibilities
• Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
• Ensure proper system notation is entered for all activity on accounts
• Maintain a professional work demeanor and environment at all times

ALL ABOUT YOU:

• High school diploma or equivalent experience
• 3+ years of experience in billing and collections
• Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
• Proficient using Accounting related computer system to enter data and process information
• Demonstrated ability as a self-starter able to identify and solve problems using sound judgement
• Excellent verbal and written communication skills
• Must be organized with effective time management skills
• Excellent customer service skills

Momentum Solar is an Equal Opportunity.