Job description

Summary
Collection of Accounts Receivable by effectively performing the duties listed in this Job Description.

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Essential Functions*

• Contact customers by telephone, email or USPS requesting payment on a high volume of accounts receivables daily. Record comprehensive notes on collection telephone calls and emails within Great Plains. Maintain accounts with credit terms. Fulfill all requests for copies of invoices. Track & resolve invoice discrepancies/disputes. Ensure all discrepancies are identified and resolved on a weekly basis. Meet or exceed minimum required KPI standards for the job.

KPI - Day’s sales outstanding – the average time it takes to turn the receivable into cash.
KPI - Collection Effectiveness – “What was collected” out of “What was available to collect” monthly.
KPI - Average Days Delinquent – Average number of days that it takes for an invoice to get paid.

• Notify the Accounting Manager of any delinquent accounts. Research and reconcile financial disputes. Respond to customer inquiries. Notify Accounting Manager of changes in customers account status. Prepare write-off and refund requests and submit to Accounting Manager for approval.
• Obtain credit applications from new customers. Obtain credit references from vendors of new customers. Coordinate with Reginal Credit Manager - West on establishing credit limits on new customers. Submit welcome letters to new customers confirming credit limit, payment terms and method of payment (recommending ACH). Prepare Customer statements monthly and submit to customers where appropriate.
• Communicate professionally with all internal departments to resolve customer disputes/discrepancies. Maintain/develop good working relationships with customers. Coordinate with the cash application department regarding the allocation of payments received, provide details for adjustments in a timely manner and resolve all short/overpayments with customers. Coordinate with the cash application department to assist with the collection calls and reconciliation of smaller volume accounts.
• Advise Accounting Manager immediately of all accounts experiencing financial difficulties. Participate with Accounting Manager in weekly reviews of accounts and be prepared to supply detailed information relative to status/resolution. Provide weekly projections of anticipated cash receipts.
• Complete tasks as assigned. Work within a team environment to achieve established common goals and deadlines. Assist with any collection/accounting projects as required.
• Other duties as assigned by management

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Minimum Qualifications*

• Bachelor’s Degree in Accounting preferred, or an equivalent combination of education/experience
• Minimum of 3-years’ experience in business and business collection, preferred.
• Current and valid US driver’s license preferred
• Must pass pre-employment background check and drug screens

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Knowledge, *Skills,* and Abilities*

• Excellent Computer skills especially Microsoft Office products especially Excel, Word, and Outlook as well as Accounts Receivables Software
• Effective time management and organizational skills
• Effective communication skills both verbal and in writing, excellent mathematical skills

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Physical Demands*
Must be able to sit for several hours at a time and be up and down between personal work area and other departmental work areas. Ability to lift to 25 pounds.

Work Environment
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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E*OE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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