Job description

Job description

Fitness Center Manager

Direct Report: Fitness Operations Director

Mission Statement: Provide exceptional member and guest experiences.

Job Description Summary: Our Fitness Center Manager has four primary roles:

1) Provide Exceptional Member and Guest Experiences

2) Customer Service

• Greet our members and guests as they enter and wish them well as they leave.
• Friendly, smiling face, helpful, reliable and takes initiative.
• Asisst members by answering questions, scheduling appointments, answering the phone, trouble shooting as issues arise, and much more.
• Knowledge of all services, classes, schedules, hours of operation, fitness and club events, who oversees what department and what each position entails, and much more.
• The Fitness Center Manager must be able to enforce Bridgewater Fitness Center's Rules & Regs and Etiquette. Part of customer service, entails confrontation of members, youth, and/or guests who are disruptive or not abiding by the fitness center rules. If you are not comfortable addressing issues or addressing issues in a calm and professional manner, this job is not for you.

3) Leadership

• Oversee and support Fitness Desk & Childcare Staff, as well as Lifeguards
• Plays an integral role in providing support and leadership to the fitness desk and childcare employees.
• As the Shift Lead, you will implement and oversee policies and procedures to optimize the fitness desk and childcare operations.
• You will work along side the fitness desk and childcare staff. Shift Leads are required to complete the same daily tasks as the front line staff.
• Train new staff when needed.
• As a Shift Lead, you will elevate staff culture, and enhance member experience.
• Professionalism, integrity, tenacity, humor, and a genuine appreciation for health, fitness, and children are vital to this role.
• You must be able to work well within a group, as well as independently.

4) Cleanliness and Organization of the Fitness Facility

• As the closing Shift Lead, you and the fitness desk employee will be required to clean the the fitness center, lobby and locker rooms each night.
• Wipe down fitness equipment throughout the day and a through cleaning at closing.
• Checklists are provided and must be completed on a daily basis.
• The cleaning is labor intensive and repetitive. If you do not like to clean, this job is not for you.

Essential Duties and Responsibilities (Include but is not limited to)

• Maintains a minimum of 30 scheduled hours as the Fitness Manager
• Works afternoons and evenings and covers possible weekend shift vacancies at the front desk and in the childcare as needed.
• Works with the Fitness Operations Director on establishing and maintaining standard operating procedures that aid in the successful functioning of all front desk and childcare operations
• Practices effective and timely communication with all desk and childcare staff, in addition to all members of the management team.
• Maintains accurate upkeep of all information needed at fitness desk, including; binders, electronic folders, files, templates, and POS information.
• Create monthly staff schedule for all fitness desk and childcare staff.
• Assist Fitness Operations Director with ordering merchandise, entering it into inventory and end of month inventory.
• Customer service lead for addressing member feedback and suggestions.
• Other responsibilities as assigned.

Additional Required Skills

• Proficient in Microsoft Office
• Effective verbal and written communicator
• Possesses strong decision-making and conflict resolution skills

Preferred Education and Experience

• Associates degree or higher
• 3-years managerial experience required

Qualifications/Certifications

• Current CPR/First Aid Certification (preferred)
• Proficient in Microsoft Windows applications and Microsoft Office; including Word, Excel, PowerPoint and Outlook.

Physical Demands/Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly uses hands, reaching with hands/arms, stoop, kneel, crouch or crawl, talk, hear, lift and/or move up to 50 pounds, work near moving mechanical parts.
• Frequent walking and standing.
• Frequently speaks with members, guests and employees.
• Ability to demonstrate equipment use.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

COVID-19 considerations:
We are following all applicable CDC and state health department guidance.

Work Location: One location

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