Job description

responsibilities include:

• Manage and strengthen daily recordkeeping relationships for assigned book of business.
• Oversee the daily participant investment activity. Works closely with Institutional Fund Accounting and Daily Valuation operations teams to resolve any issues in a timely manner.
• Reviews company stock liquidity trades for clients and acts as reviewer of liquidity calculations and transactions initiated by Recordkeeping Relationship Analysts.
• Manages rebalancing process for client portfolios, including the calculation and initiation of Mutual Fund, Collective Fund trades as well as associated cash movements.
• Receives inquiries from recordkeeper and partners, oversees transaction processing (including stock liquidity processing), handles inquiry resolution, obtains appropriate documentation and ensures accurate and timely follow-up with recordkeepers and partners.
• Researches and resolves complex exceptions and coordinates corrective entries and preventative processes.
• Communicates daily, or as needed, with recordkeeper and partner areas, especially client service teams regarding client account activity.
• Identifies service efficiency enhancements, process and service delivery improvements using creative and proactive measures.
• Works with recordkeeper and partner areas on client structural changes, including maintaining action plans related to client changes.
• Initiate periodic meetings with recordkeeper to review service levels and other ongoing service initiatives. Prepares call reports, as necessary, and communicates to service team.
• Coordinates process initiatives/communication with Client Servicing and Compliance.
• Acts in a leadership role and as a technical resource or subject matter expert for Client Servicing and Recordkeeping Relationship Analysts.
• Qualifications:Requirements:
• 4 or more years of experience with master trust/ custody products, investment operations or direct recordkeeping services with an emphasis on 401(k)/defined contribution plans.
• Client service experience/exposure.
• Knowledge of record keeping processes, acquired through related experience, related to 401(k)/defined contribution plans including fund valuations, unitization and investments.
• General business knowledge, including fund accounting and client servicing usually acquired through coursework and on the job training, is required to oversee client transactions.
• Analytical, problem solving, and organizational skills, required to identify and resolve account issues.
• Ability to work well under pressure in a fast-paced environment
• Flexible to changing business demands and client needs
• MUST HAVE
• -4 or more years of experience with master trust/ custody products, investment operations or direct recordkeeping services with an emphasis on 401(k)/defined contribution plans.
• -Client service experience/exposure.
• -Knowledge of record keeping processes, acquired through related experience, related to 401(k)/defined contribution plans including fund valuations, unitization and investments.

• NICE TO HAVE
• -Analytical, problem solving, and organizational skills, required to identify and resolve account issues.
• -Ability to work well under pressure in a fast-paced environment

Job Type: Full-time

Salary: $70,000.00 - $78,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• North Chicago, IL 60064: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your visa status?
• DO you consent to sharing your resume with the hiring manager if you qualify?
• What is your salary expectation & notice period?
• What kind of mutual funds have you worked with?

Experience:

• Investment service/record keeping: 4 years (Preferred)
• Master trust/custody products: 4 years (Preferred)
• Client service: 1 year (Preferred)
• Mutual funds: 1 year (Preferred)

Work Location: In person

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