Job description

Client Services Administrative Assistant – Full Time

Weiner Benefits Group has served the insurance and financial needs of individuals and businesses since 1938. It is one of the oldest and most well-respected Delaware-based insurance firms in the region. Relying on decades of knowledge gained through real-world experience, WBG helps clients navigate the ever-changing maze of insurance regulations, contain overall costs and maintain exceptional service. Weiner Benefits Group is based in Wilmington, DE, in the Artisans' Bank Building at 2961 Centerville Road.

Responsibilities:

Weiner Benefits Group is currently recruiting a Client Service Administrative Assistant. This is a 40-hour/week position that is currently a hybrid of virtual and in person/office. Start/end times are flexible within an 8 hour work day.

To perform this job successfully, an individual must be able to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Client Service Administrative Assistant will work with the Client Service Manager to handle the workflow of the enrollments and terminations to ensure the timely and accurate completion of all processes, which include, but are not limited to:

• Enrollments/Terminations

• Client acknowledgement of enroll/terms

• Recording of received enroll/terms

• Supervise follow up of enroll/terms

The Client Service Administrative Assistant will assist the Client Service Manager in helping clients with any service related issues, including, but limited to:

• Claims

• Billing

• Service

In addition, the Client Service Administrative Assistant will:

• Assist with Database information entry and maintenance

• Assist outside brokers as needed

• Assist with maintaining online client sites

• Maintain General Agent communications

• Direct communication with clients

• Direct communication with insurance carriers

• Follow established procedures

• Contribute to the overall team effort

• Handle any other duties that may be assigned

Weiner Benefits Group prides itself on their customer service and the quality of the material it provides to their customers. The accuracy of documents produced in the office to be distributed to clients as well as the timeliness of services provided to the clients is vital to the continued success of the firm in realizing its mission and vision for the future.

Qualifications:

• A minimum of 3-5 years prior experience in a business setting with customer service skills

• Proven ability to deliver quality and detailed work products

• Proficiency in Microsoft Office products or similar platform

• Excellent written and verbal communication skills, with the ability and confidence to communicate at all levels of the organization, including C-Suite and VP levels

• Ability to work effectively in a virtual team environment

Preferred Qualifications

• Previous experience working with Microsoft Office/Excel

Physical Requirements

Regularly required to sit, stand, walk, talk, listen, operate a computer, hand-held devices, and other office equipment, reach with hands and arms, and must occasionally lift and/or move up to 10 pounds.

WEINER BENEFITS GROUP IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.

We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status or protected veteran status.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Client/Customer Service: 3 years (Required)

Work Location: One location

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