This is a remote position.

What we do

Transfinder is a leading provider of transportation management and communication solutions, delivering faster, safer and smarter technology for school districts and municipal governments. With a focus on client satisfaction, the company combines its cutting-edge solutions with award-winning customer service, fostering long-term relationships based on respect, confidence, integrity and trust. Widely used by over 2,000 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.

What you’ll love about Transfinder.

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  Opportunities to work with the latest technology in our industry
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  A collaborative and supportive team environment
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  An open-door management style that fosters entrepreneurship
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  A culture that values employee contributions and encourages the development of cutting-edge solutions
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  A commitment to listening to and anticipating client needs, with a focus on building long-term relationships based on trust, respect, confidence, and integrity
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  We are hiring staff who can work from home remotely in Texas or New York State.

What will you do?

This is a client facing role. Our Client Project Managers work directly with our clients to setup and configure our software while coordinating training and support. Click on the link to review our brochure that describes the implementation process and what our Client Project Managers do. https://www.transfinder.com/img/papers_and_colateral/brochure_8di9l3c5q4.pdf

The Client Project Manager is a member of the implementation team in our client services department working hands-on with new and existing clients to assure the successful installation, configuration, training, and implementation of all software packages. The Client Project Manager works collaboratively with training, sales, and support/engineering teams to onboard clients from start to finish.

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  Develop project plans to meet client objectives, including specific goals, milestones, and target dates.
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  Provide hands-on support and data analysis for clients during their implementation period, including troubleshooting when appropriate.
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  Maintain clear, complete, and accurate documentation related to all project activities, including tracking time spent on client and department-related activities in a CRM.
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  Coordinate software installation between client and internal installation teams.
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  Coordinate online and onsite training between Transfinder’s training team and the client.
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  Evaluate overall status of assigned projects and identify risks or roadblocks.
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  Maintain communication with clients to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust, as necessary.
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  Promote an atmosphere that encourages collaboration, optimism, and dedication.

Requirements

Must have experience

The Client Project Manager is hands-on and technically minded, working with a task-oriented approach while retaining a strong commitment to dedicated customer service.

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  Bachelor’s Degree or equivalent combination of education and experience.
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  3+ years’ experience in a related field, such as Software Implementation/Support, Project Coordination, or Application Analysis preferred.
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  Proven record of defining, executing, and completing projects.
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  Ability to maintain, track and meet the needs of multiple client projects simultaneously.
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  Highly organized and initiative-taking.
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  Ability to propose new ideas, both functional and technical.
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  Ability to learn new software and procedures quickly and independently.
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  Experience with web-based applications.
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  Excellent verbal and written communication skills.

Nice to have experience .

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  Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.
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  We are also hiring more experienced project managers with enterprise level experience.

Related Keywords: GPS & telematics, software implementation, geocoding, transportation, project plan, kickoff call, analytics, software, operations, planning, training, SQL, project coordination, testing, client satisfaction, project timelines, risk management, scope management, collaboration, problem solving, communication, execution, resource management, change management, education, K-12, student transportation, student data management, student safety

Benefits