Job description

About us

Premiere Luxury Travel specializes in designing bespoke itineraries for discerning luxury travelers. We take pride in removing the stress and burden of travel planning and infusing inspiration into the planning process. We serve travelers who value a unique, personalized vacation where every detail is thoughtfully planned and executed.

At our core, we believe that everyone deserves a vacation tailored to their interests and desires. Our team is comprised of seasoned travel experts who have insider knowledge and first-hand experience of many destinations around the world who take an individualized approach to vacation planning. We use this expertise to design a seamless vacation experience that fully immerses our clients in the local culture, history, and traditions through one-of-a-kind experiences that they will remember for a lifetime.

Our special passion lies in culinary experiences. Just like a Michelin-star chef, we carefully craft our itineraries to reflect the food and wine traditions of the destination with a few surprises along the way. Our clients can expect to savor exotic flavors and indulge in delectable local dishes that showcase the best of regional cuisine.

Our services go beyond just booking flights and accommodations. We offer a complete experience that is designed to let our clients unwind, recharge, and create unforgettable memories. Our ultimate goal is to help our clients realize their travel dreams and create the vacation of a lifetime.

The Client Experience Manager’s main function is to work with our travel design team to ensure that the VIP client experience with the company is positive and seamless. The person in this position will handle the granular details of our VIP client’s travel itinerary, from deposit to departure.

The Ideal Candidate Is:

· INSPIRED by travel and has a deep understanding of the luxury market. Our ideal candidate will have an excellent working knowledge of the travel industry, prior travel industry/advisor experience, or extensive international personal travel experience.
· PASSIONATE about creating an enjoyable travel experience for every single one of our clients.
· A PERSON WITH A high degree of integrity, honesty, and trustworthiness, along with a strong work ethic and a commitment to delivering high-quality service.
· COMFORTABLE with approaching high-stress situations with a calm, level head.
· STELLAR with details. No detail is too small to be double and triple-checked.
· FLEXIBLE and able to quickly adapt to changes, maneuvering with ease and without becoming flustered.
· WANTING to be part of the next stages of our small business' success and growth through sales support.
· MOTIVATED to help a small business grow and the potential for travel bonuses, etc.
· ABLE to learn and follow established processes and procedures with the use of technology.
· EXCITED by culinary and cultural travel, especially in countries like Italy, Spain, France, and Africa!
· LOCAL – the ideal candidate will be located in the greater Nashville area and able meet occasionally in person.

Duties Responsibilities:

● Manage customer support email.
● Review and adjust the detailed client experience to ensure brand consistency.
● Handle escalated client issues to find a mutually beneficial resolution.
● Process client payments.
● Finalize client itineraries and send pre-travel correspondence.
● Create travel insurance quotes and handle follow-up with clients.
● Manage some external client communications, such as newsletters and promotions.
● Handle travel changes and communicate with travel vendors to handle adjustments.
● Collaborate with industry partners to learn about offers and products that will enhance the client experience.
● Send all birthday, anniversary, and referral appreciation emails, when applicable.
● Manage the client gifting experience.
● Create inspirational follow-up emails and destination guides to provide meaningful client touches before departure.
● Assist in on-boarding new advisors by way of training on the company workflow and client experience philosophy.
● Implement any workflow adjustments due to company process changes and/or regulatory changes.
● Research potential destinations and activities to add to our portfolio and ensure that all information is current and up-to-date.
● Maintain and update client records and reports, and ensure that all client information is accurate.
● Provide new ideas, feedback and out of the box thinking to leadership.
● Other duties as assigned.

Required Skills/Abilities:

● Excellent oral/written communication and organizational skills.
● Able to work easily with clients, inclusive of conflict resolution.
● Must be a “Team Player” and work cohesively with others internally and externally.
● Ability to work and adapt in a constantly changing, fast-paced environment.
● Ability to multi-task, prioritize and work independently.
● Great active listening and information-gathering skills
● Proficiency in Microsoft Office Suite (Word, Excel)

Job Requirements:

● Access and willingness to use personal technology (computer & smartphone will not be provided).
● Reliable and quiet workspace.
● Comfortable learning and working across various technology systems (we primarily use Traveljoy (CRM), Travefy (itinerary/proposal software), Trello (project management), Slack (team communication), email autoresponder (ConvertKit), and Canva (graphic design).

Education/ Experience:

● Bachelor's degree preferred, but will consider work experience in lieu of formal degree.
● A background in customer service (3-5+ years of work experience), preferably in the luxury Travel and Tourism or Hospitality industries (i.e. concierge at a luxury hotel or former luxury travel advisor), or with luxury goods where the customer is similar in needs and wants to our clients.

WHAT THIS POSITION IS NOT:

❌ Selling travel - we are looking for a support role only at this time
❌ An invitation to free travel (we wish!)
❌ Commission-based (this is an hourly position)
❌ Contract-based (we are looking to hire someone onto the team as an official employee, with set weekly hours)

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Paid training

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• College Grove, TN 37046: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management (Preferred)
• Microsoft Office (Required)

Work Location: Hybrid remote in College Grove, TN 37046

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