We are seeking a Client Coordinator Specialist (Administrative Assistant) to assist the Global Study Managers. This position will be onsite at Labcorp, 19750 S. Vermont Avenue Ste. 200, Torrance, CA 90502.

Job Summary:

The Client Coordinator Specialist (Administrative Assistant) acts as a local liaison between DDS Study Managers, Study Coordinators and the various internal departments providing technical and administrative services for assigned clients. Must show flexibility when appropriate and possesses capability to communicate globally with internal and external clients.

The Client Coordinator Specialist is responsible for the completion and successful delivery of administrative and technical related to diagnostic (Dx) studies in their specific area of the world.

Essential Job Duties:

• Act as ambassador on behalf of the Diagnostic client (Dx) across CLS departments; exemplifies the concept of Signature Client Service through outstanding, personalized customer service skills.

• Provide information related to Dx studies in order to maintain accurate study tracker and workload activities information.

• Manage administrative and technical deliverables as defined in the diagnostic (Dx) sponsor protocol or work order to the local CRAs (Clinical Research Associates) of the Diagnostic (Dx) or Companion Diagnostic (CDx) studies assigned by DDS management; Generate, handle, retrieve and document project-related information in a timely manner

• Act as Contacts Client or Client Representatives (eg. Site Monitors, CRA) for the resolution of issues related to the assigned administrative and technical activities at the request of Global Study Manager or Regional Study Coordinator

• Possesses a sound knowledge of the Dx protocol specifications and a good understanding of how the Dx protocol specifications impact every operational aspect of Dx Study.

• Work in close collaboration with the Global Study Manager from Global Project Management(GPM) assigned to the CLS Pharma Sponsor and the DDS Global Study Managers for all study related aspects that are pertaining to the corresponding local platform and through all study stages, from pre win to closure

• Participate in CLS development through continuous process improvement, quality and productivity

• Demonstrate through appropriate self-organization the ability to manage high administrative load

• Able to act efficiently in an environment with dynamic timelines and priorities

• Assist and support management in the implementation of global processes and procedures

• Demonstrate strong interpersonal and communication skills that will build strong internal and external relationships to ensure deliverables are on time.

• Maintain regulatory binder’s documentation

• Preparation of regulatory authority applications

• Physical inventory of laboratory study materials as necessary

• Prepare, File, collate and send Dx study documentation and reports to the Dx client on time as described in the monitoring plan described in the DSA

• Send study documentation and monitoring reports to Dx clients

• Prepare and coordinate local Dx client’s visits

• Support monthly billable activities as assigned.

• Participate in internal and external meetings and take minutes

• Support data queries resolution and data reconciliation activities

• Serve as back up to Study Coordinator I as assigned

• Ensures that all customer expectations are documented and acted upon in compliance with regulatory requirements

• Other duties as assigned by direct line manager

• Maintain all necessary study documentation, including but not limited to: study binders, material receipt forms, and material balance forms.

• Review Laboratory Raw Data binders’ prior Dx client visits. Ensure documentation compliance with the DSA

• Obtain, maintain and store Master Safety Data Sheet (MSDS)of the Dx reagents components

• Organize and Archiving study documentation and correspondence as requested by the Dx client

Requirements:

• 1 year of clinical laboratory experience or customer service experience, preferable in pharmaceutical industry. Experience with multidisciplinary lab background is a plus.

• High school education or equivalent.

• Bachelors degree is preferred.

Pay range: $50,000-$65,000

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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