Job description

Client Care/Warranty Manager

Career Level: Experienced
Education Level: 2 Year degree required

Job Overview

Kootenia Homes, a perennial top 25 Twin Cities homebuilder, is seeking a Client Care/Warranty Manager to join its growing team in Woodbury. This person will have full charge of caring for clients at closing and after move-in.

Responsibilities for Client Care/Warranty Manager

• Generally, an office position with interaction with clients.
• Oversee all aspects of the home building warranty
• Oversee the implementation of client service protocols
• Have communication with sub-contractor and Vendors regarding repairs
• Resolve complex client problems or disputes in a professional manner
• Keep records and documentation of client interactions for training purposes

Qualifications for Client Services Manager

• 3+ years prior experience in customer facing roles
• Must be detailed and must have computer skills
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience

Pay and Benefits

• Generous pay experience
• Vacation days, Holiday pay and Paid time off
• 401(k) with matching
• Profit sharing 2021 was 10%

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Home Building: 2 years (Required)

Work Location: In person

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