General Statement

Delivers direct and indirect administrative support to the Allied Health Programs by creating, maintaining, and updating data bases, compiling data, maintaining records, preparing reports and documents, and distributing information through the use of a personal computer and other office equipment. Manages office inquiries and issues associated with Healthcare Programs. Provides flexible, responsive, and high-quality customer service to the entire college community.

Hours 8AM-4PM. Some early morning, evening, or weekend availability will be required.

Supervision Received

Assistant Dean of the School of Healthcare

Supervision Exercised

None.

Duties and Responsibilities

• Provides clerical support for a primary program (or programs) as assigned and assist other healthcare programs as needed in cooperation with the Assistant Dean of School of Healthcare and Program Coordinators.
• Provides clerical support for the scheduling and administration of Program Advisory Board meetings, including meeting minutes.
• Answer emails, phones and greet and direct visitors, staff members, and students and take messages and/or provide information as needed.
• Manages basic admission inquiries and issues associated with the onboarding of new students to our School of Healthcare program.
• Locate and withdraw information from records by using personal computer, searching files, web sites, databases, conferring with staff and other departmental personnel, etc. in order to prepare reports or respond to inquiries by supervisor, Assistant Dean of School of Healthcare, or Program Coordinators.
• Provides clerical support to maintain log of student re-admission requests, petitions for curricular waivers, concerns, and high-risk appeals.
• Provides clerical support to Assistant Dean of School of Healthcare and Program Coordinators on external accrediting agency reporting requirements and other related reports.
• Prepare confidential reports, correspondence, and other communications requiring high level of accuracy and professional appearance.
• Uphold FERPA, OSHA, HIPPA and CDC requirements for our Healthcare Programs.
• Ability to exercise sound independent judgment and ability to coordinate office in absence of immediate supervisor or in response to urgent situations.
• Provides clerical support for the development and administration of our course scheduling and faculty teaching assignments in cooperation with the Dean of School of Healthcare and Program Coordinators.
• Provides clerical support for the reporting of part time and full-time employee attendance/payroll.
• Provides clerical support for the development and administration of clinical courses held at off-site locations.
• Provides clerical support for the development of orientation materials and semester start up materials for Healthcare Programs in cooperation with the Assistant Dean of School of Healthcare and Program Coordinators.
• Provides clerical support for the student registration of the clinical, lab, and other courses for students entering healthcare programs in cooperation with the Dean of School of Healthcare and Program Coordinators.
• Instruct students, staff, and faculty with entering information into third party background check and immunization tracking software program. Troubleshoot and assist with use as needed.
• Provides clerical support for the collection of items, such as clinical placement tickets, CORI/SORI forms, etc., from students, staff, and faculty related to program and school needs.
• Assist faculty and students as needed.
• Actively support the teaching and learning process; practicing honesty and integrity in and out of the classroom; strive to create and support a student-centered environment while fostering academic innovation and excellence.
• Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
• Embrace the ideals of diversity and inclusiveness and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
• Provide flexible, responsive, and high-quality service to all, be they students, community, or staff, and continuously assess processes and procedures and revise accordingly.
• Perform other duties as assigned.

Minimum Qualifications

• Proficiency using MS Word, Excel, PowerPoint, Access, and Outlook.
• An Associate Degree or two years of full-time, equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

• A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
• A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of Massachusetts high school equivalency certificate may be substituted for maximum of eight months of the required experience.*
• A diploma for completion of a one-year, or equivalent part-time program, in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience*.
• A diploma for completion of a two-year, full-time, or equivalent part-time program in a recognized non-degree granting business or secretarial school above the high school level may be substituted for the required experience.*

Preferred Qualifications

• Excellent organizational skills and ability to maintain accurate records.
• Ability to plan and complete multiple tasks on schedule.
• Experience working with college students
• Experience working with healthcare programs
• Excellent oral and written communication skills.

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Pre-Employment Requirements:

Candidates for employment should be aware that Quinsigamond Community College faculty and staff are required to be fully vaccinated for COVID-19. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

QCC requires all students, faculty and staff to be compliant with our vaccination policy. For addition information on COVID19, please visit: https://www.qcc.edu/HealthySafeCampus

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.