Clerk III

Health & Human Services Comm
Full Time
Edinburg, TX 78541
Posted
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Job description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Care Services (CCS) department is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCS provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Clerk III: Provides clerical support for the supervisor and the unit including such tasks as: typing material from rough draft, written or oral instructions; mail distribution; preparation of weekly report of worker production; accomplishment of filing assignments; providing client assistance by taking clear messages for agency staff, photocopying requested material, receptionist duties; and performing related tasks as assigned.



Essential Job Functions:
  • Ability to communicate in both English and Spanish languages.

  • Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

  • Communicates on a basic level with others internally or externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.

  • Opens, dates, sorts and distributes mail (incoming/outgoing mail, reports, documents, printouts, and faxes).

  • Prepares and proofreads correspondence, forms, and other documents (letters, memorandums, travel vouchers, and purchase vouchers) using a personal computer.

  • Prepares basic/intermediate-level ongoing, special narrative, and statistical reports.

  • Maintains records, files, and logs (administrative, personnel, correspondence, purchase vouchers, travel vouchers).

  • Provides excellent customer service in person, over the telephone, and via e-mail to internal and external staff, community partners, and individuals receiving our services.

  • Data enters and monitors automated systems.

  • Performs other duties as assigned.



    • Knowledge Skills Abilities:
  • Preferred ability to communicate orally in English and Spanish

  • Ability to communicate effectively in writing.

  • Ability to set priorities, establish timeframes, and meet deadlines.

  • Ability to establish and maintain effective relationships with co-workers, contract agency staff, and staff from other federal or state agencies.

  • Ability to operate computer and general office equipment.

  • Knowledge of Microsoft Office to include Outlook, Excel, and Word.

  • Experience with Microsoft Office Programs.

  • Knowledge of Long-term services preferred


    • Registration or Licensure Requirements:
    Valid driver’s license


    Initial Selection Criteria:
  • Education equivalent to high school or higher.

  • Experience interviewing and providing customer service.

  • Experience operating computer and phone equipment to complete data entry.

  • Experience with Microsoft Office Programs.

  • Experience using fax machines, printers, and other office equipment.

  • Experience in developing and/or maintain logs or reports.


    • Additional Information:
    Must be willing to attend trainings. Must be willing to travel including overnight stay as required.

    MOS Code:
    42A, YN, 0111, 3A1X1

    Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS



    HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.


    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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