Aon is looking for a Claims Specialist I

K&K Insurance is a leading provider of specialty coverage in the exciting areas of sports, leisure, recreation, motorsports and events. With a 70-year history of excellence, clients across the US and Canada choose K&K for our unique insurance products and expert claims resolution. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our K&K Insurance Claims business group within Aon Affinity.

As a Claims Specialist I, you will report directly to the Underwriting Manager of Claims working in the challenging and rewarding segment of insurance.

This position is part of the Participant Accident Admin Support team. The main responsibility is providing telephone support by answering questions raised by healthcare providers and claimants. This position also provides support for the scanning team which includes, but not limited to, opening and looking up mail, prepping documents to be scanned, scanning and the process known as shipping which is processing the scanned document from one system to another. This position also helps with the monitoring of incoming faxes and emails to a shared mailbox.

Your impact as a Claims Specialist I

Job Responsibilities:

• Provide telephone support for numerous programs by answering healthcare provider and claimant inquires while meeting process and quality standards.
• Manage priorities and work distribution
• Answer customer inquiries (phone or correspondence) of a moderately complex nature
• Perform research to answer coverage inquiries
• Provide support to other members of the business and special projects as required – manager may change assignments/duties to meet business needs
• Provide excellent customer service to providers and claimants
• Be thorough when doing research to handle calls and/or mail look-up

You Bring Knowledge and Expertise

Required Experience:

• Professional and courteous telephone skills when talking to customers and internal colleagues
• Ability to identify priorities based on business needs
• Attention to detail and quality
• Anticipate client needs
• Ability to multi-task and handle high volume of calls efficiently and accurately
• Flexibility

Education:

• Bachelor’s degree or equivalent years of industry experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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