POSITION SUMMARY

Primarily responsible for processing/tendering product liability claims to manufacturers and suppliers and processing mostly non-disputed property damage claims for third-party claimants and company stores. Additionally responsible for various administrative tasks associated with reviewing, investigating, and processing property damage claims.

PRIMARY RESPONSIBILITIES

40%: Process new product claims by tendering claims to the product manufacturers/suppliers and report claim status to customers and Store managers. Work with Les Schwab Tire Center management to secure failed products for shipping to manufacturers/suppliers. Occasionally handle disputed product liability decisions with product manufacturers/suppliers to achieve the desired outcome for customers/stores. Work with internal Purchasing and Training Department personnel to review product liability determinations from manufacturers/suppliers and provide feedback on claim decisions.

40%: Process non-disputed property damage claims for third-party claimants and stores that involve minimal investigation and damage analysis. Arrange vehicle rentals for third-party claimants, and process subrogation requests on behalf of Claim Specialists and at the direction of Risk Services Management. Assist Claim Specialists in processing DMV paperwork, independent adjuster assignments, and securing documents from third-party claimants as directed by Claim Specialists and Risk Services management.

5%: Process incoming retread product claims through Les Schwab Production Center and report claim status to customers and store managers. Work with Les Schwab Production Center personnel to gather information regarding failure analysis and deliver claim disposition outcomes to Store management and third-party claimants.

15%: Review and respond to all product liability End of Day Reports. Prepare Product Shipping Labels, track shipped products from Stores, collect claim data, data entry, and claim set-up. Assist Risk Services Administrator in handling new third-party liability claim intake, obtaining and verifying information from Store personnel, data entry, preparing claim disposition correspondence, prepare claim analytics for Risk Services Department

MINIMUM REQUIREMENTS

• Requires a high school diploma or equivalent.
• Associate Degree or higher preferred.
• Should have some years of experience fielding phone calls and emails in a high-volume setting such as in a customer service representative position.
• Must have strong critical thinking, problem-solving, conflict management, decision-making, and communication skills.
• General insurance knowledge is preferred.

Please call Zanna at 541-389-1505

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