Job description

DO NOT APPLY ON INDEED!

Must apply on UNG's job board to be considered.

Link to Apply: go.ung.edu/jobs

Job Summary

The University of North Georgia is currently accepting applications for a Central Dispatch Officer III on the Dahlonega campus. This position performs work and is the lead on the shift for receiving incoming calls for service or assistance and dispatching personnel to service and emergency response locations. Operates a multi-line telephone console and two-way radio system; reviews and monitors multiple security cameras throughout university community; monitors and records fire and panic alarms and various emergency call box systems; prepares/receives inquiries into and from the Georgia Crime Information Computer System and National Crime Information Computer System; further responsible for assisting and directing students, faculty, staff, and community members with non-criminal matters. The incumbent also serves as a trainer for new personnel and is responsible for the training and evaluation of a trainee or probationary level employee. This position is required to work shift work that may change depending on the needs of the department. This includes day or night, weekends and holidays. This position is rrequired to abide by the departmental standard operating procedures.

Responsibilities

• Supervises, schedules, and directs the activities of assigned team of central dispatch officers, completes performance evaluations of assigned personnel and coordinates with the division commander
• Answers incoming calls from the public, department personnel, and students requesting information, service or assistance; Dispatchers units to calls for service, takes messages; route callers to appropriate party.
• Responds to and monitors a variety of emergency and non-emergencies; monitors security cameras, fire and panic alarm systems, and access control.
• Maintains a dispatch module and records all incoming or assistance calls in order to document status of requests for service or assistance; writes and completes work orders on service or repairs to be performed
• Informs personnel of unusual or emergency conditions or situations or problems requiring special handlings. Handles emergency phone calls and situations in an appropriate way. Uses telephone to relay information to other departments, agencies, superiors, and other personnel.
• Performs the duties of a field training officer (FTO), responsible for the training and evaluation of a trainee or probationary level member. Clearly communicates the expectations of training, teaching the trainee the policies of the department, correctly applying concepts learned in the classroom to field training operations, and evaluating the trainee on his or her progress in the program.
• Answers and appropriately deals with customer calls, concerns, or complaints. Performs other related duties as assigned or required.

Knowledge, Skills & Abilities

• Knowledge of administrative policies and procedures; knowledge of grammar and spelling; general office procedures including filing, posting, and records maintenance; radio dispatch procedures.
• Skills in operating two-way radio console; operating a multi-line telephone console; computer and other electronic information systems.
• Must have excellent communications and customer service skills.
• Must have the ability to type and do data entry.
• Ability to handle difficult situations in an efficient manner dealing with public concerns; capable of handling many various tasks simultaneously with accuracy and assurance.
• Must be able to communicate effectively (orally and in writing) and prepare confidential records.

Required Qualifications

• High School Diploma or G.E.D. Must be at least 18 year of age.
• 2 years as a call taker in a public safety call center or other Public Safety Answering Point required.
• GCIC Certification.
• POST Basic Communications Officer Certification.
• Completion of Communications Training Officer course certification.

Required Documents to Attach

• Resume
• Cover letter
• Contact information for three professional references.

DO NOT APPLY ON INDEED!

Must apply on UNG's job board to be considered.

Link to Apply: go.ung.edu/jobs

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.