Job description

DO NOT APPLY ON INDEED!

Must apply on UNG's job board to be considered.

Link to Apply: go.ung.edu/jobs

Job Summary

The University of North Georgia is currently accepting applications for a Central Dispatch Officer on the Dahlonega campus. Performs work involving receiving incoming calls for service or assistance and dispatching personnel to service and emergency response locations. Operates a multi-line telephone console and two-way radio to communicate with callers and officer's in the field; reviews and monitors multiple security cameras throughout community; monitors and records fire and panic alarms throughout community; prepares/receives inquiries into and from the Georgia Crime Information Computer System and National Crime Information Computer System; further responsible for assisting and directing students, faculty, staff, and community members with non-related criminal matters. Is required to work shift work that may change depending on the need of the department. This includes day or night, weekends and holidays. Required to abide by the departmental standard operating procedures.

Responsibilities

• Answers incoming calls from the public, department personnel, and students requesting information, service or assistance; Dispatches units to calls for service, takes messages; route callers to appropriate party, if necessary.
• Responds to and monitors a variety of emergencies and non-emergencies; monitors security cameras, fire and panic alarm systems, and access control.
• Maintains a dispatch module and records all incoming or assistance calls in order to document status of request for service or assistance; writes and completes work orders on service or repairs to be performed.
• Informs personnel of unusual or emergency conditions or situations or problems requiring special handling. Handles emergency phone calls and situations in an appropriate way. Uses telephone to relay information.
• Answers and appropriately deals with customer calls, concerns, or complaints. Performs other related duties as assigned or required.

Knowledge, Skills, & Abilities

• Knowledge of administrative policies and procedures; knowledge of grammar and spelling; general office procedures including filing, posting, and records maintenance: radio dispatch procedures.
• Skills in operating two-way radio console; operating a multi-line telephone console; computer and other electronic information systems.
• Must have excellent communications and customer service skills.
• Must have the ability to type and do data entry.
• Ability to handle difficult situations in an efficient manner dealing with public concerns; capable of handling many various tasks simultaneously with accuracy and assurance.

Required Qualifications

• High School Diploma or GED required.
• GCIC Certification and POST Basic Communications Officer Certification, or other state equivalent.
• Must be at least 18 year of age and, able to communicate effectively (orally and in writing) and prepare confidential records.

Preferred Qualifications

• One year as a call taker or 911 operator in a 911 center or other Public Safety Answering Point preferred.

Required Documents to Attach

• Resume
• Cover Letter

DO NOT APPLY ON INDEED!

Must apply on UNG's job board to be considered.

Link to Apply: go.ung.edu/jobs

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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