Hope Starts Here! Your career as a Case Manager with Fort Collins Rescue Mission is your opportunity to make a difference. Are you looking to build community and meet new friends? Are you looking for meaningful work and career advancement? Then look no further, Denver Rescue Mission is hiring rockstars to join our team. We are looking for individuals with social work, counseling, job readiness skills to fill this essential role.

The Case Manager at FCRM reports to the Director of FCRM and provides assessments, assignments, and accountabilities to guests and participants in our facilities and programs. This position is a full-time, non-exempt position of Denver Rescue Mission (DRM).

Who are we?

Denver Rescue Mission serves people experiencing homelessness and poverty through emergency services, rehabilitation, transitional programs, permanent housing assistance and community outreach. Since 1892, we’ve been changing lives in the name of Christ by meeting people at their physical and spiritual points of need, with the goal of returning them to society as productive, self-sufficient citizens.

Hiring Range: $24 per hour

Benefits: Complete Benefits Guide

Highlights of our incredible benefits package:

• Comprehensive health, dental and vision benefits with HSA company contribution
• Generous vacation, sick time, holiday pay, and paid birthday off
• Employer paid term life Insurance and long-term disability
• Tuition reimbursement available
• 401(k) with 5% company match

RESPONSIBILITIES

• Demonstrate respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Uphold all residential and FCRM program policies and written agreements
• Develop a case plan with individualized goals based on individual needs, and facility/program requirements. Identify action steps necessary to achieve goals, and monitor progress through scheduled follow up meetings.
• Monitor and assess guest progress towards identified goals
• Hold case planning meetings with clients, including scheduled and walk-in appointments
• Monitor Case Planning appointments, schedule new clients, and assess continued availability of guest needs and the current bed list to make sure a maximum number of appointments are offered
• Work collaboratively to identify and assess escalating crisis situations, and respond with de-escalate training technics
• Maintain professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information
• Oversee guest case files to ensure progress
• Regularly update all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROIs
• Document all meetings, referrals, and services in SCRIBE and utilize the appropriate templates
• Attend staff meetings, and be prepared for case manager and team meetings to address complex cases and needs
• Provide SCRIBE reports, spreadsheets and statistics as requested
• Facilitate Community Provider visits with clients including case note documentation in Scribe (DHS, MAT, Child Support, VA, SSI/SSDI Attorney)
• Collaborate, communicate, and advocate with service providers in the Government, Medical, Mental Health, Housing, Benefits Acquisition, Employment, Legal, and Veterans, etc. fields to aid clients toward a successful transition into long-term programs or sustainable housing
• Facilitate Community Provider visits with clients as assigned, to include, signing up clients to meet with Community Providers
• Engage in ongoing training as assigned by your direct Supervisor and leadership team
• Participate in care/integration/oversight of interns and volunteers as requested
• Seek to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities
• Other duties as assigned by direct supervisor

• Affirm the Statement of Faith
• Abide by the Employee Handbook
• Must possess a BA/BS degree, preferably in human services, social work or related field.
• CAC certification preferred; one year of experience may be substituted for education on a year-to-year basis.
• At least one-year experience in case management, ideally within an urban setting with low-income populations
• Excellent verbal and written communication skills, and responsiveness to communication
• Ability to resolve conflict Biblically, professionally, and respectfully while maintaining composure under pressure
• Strong Christian ethic with ability to work with people of diverse cultural, educational, and religious backgrounds
• Ability to read, remember and follow precise policies and procedures
• Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems.
• Willingness to possibly work either Sat/Sun and travel between locations
• A heart and commitment to serve the needy and seeing lives changed in the name of Christ.