Job description

Exempt

Reports to: Executive Director

Supervises: Case Managers

The Case Management Supervisor provides support and consultation on a day-to-day basis to case managers who are responsible for the emotional, mental, behavioral, psychological and/or psychiatric care coordination of children diagnosed with a Severe Emotional Disorder (SED) and their families. The supervisor ensures the care provided by case managers conforms to best practice standards found in Wraparound Principles, the Teaching Family Model, and agency policies, procedures, and values. At times, the Case Management Supervisor also carries a small caseload.

Representative Tasks and Responsibilities:
Provide behavioral health assessments and diagnoses, plus write treatment plans for program participants.

Provide a minimum of three case management contacts per day to young people diagnosed with a Severe Emotional Disorder and their families while developing a team of three case managers. As the team membership increases, the amount of direct service contacts will diminish.

Provide weekly observation of and verbal feedback to case managers in accordance with the Teaching Family Model, this includes providing observation in family homes. Provide monthly written feedback to case managers in accordance with the Teaching Family Model.

Collaborate with agency colleagues in providing Pre-Service and In-Service training and evaluation.

Guide case managers through the Teaching Family certification process. Act as a champion of the Teaching Family Model at all times.

Complete document reviews to ensure timely billing of services.

Assist case managers in understanding and engaging in their role with families (including providing services in family homes), young people, and treatment teams.

Participate in the hiring, onboarding, evaluation, and when appropriate, the discipline and termination process of case managers.

Participate in new employee orientation and provide consistent internal outreach to support healthy team functioning and the appropriate use of case managers.

Review and approve case managers? time sheets.

Facilitate weekly case management staff meetings.

Act as a champion of SEARHC, both internally and externally at all times, including on-going support of SEARHC leadership and the board of directors.

Participate in SEARHC Continuous Quality Improvement (CQI) projects as needed; support the strategic plan and all quality improvement efforts.

Aid in the development of the Case Management program through outreach, communications or other strategies.

Collaborate with organization colleagues to ensure the Case Management program meets accreditation standards.

Adhere to all SEARHC policies and procedures.

Other duties as assigned.

Knowledge, Skills, and Abilities:
Thorough knowledge of and ability to diagnose children and adolescents using the DSM-5.

Successful completion of Teaching Family Pre-Service Workshop, Family Systems training, and Consultation training. Teaching Family Certification is preferred.

Team/group facilitation skills.

Time management skills.

Demonstration of objectivity in the face of compelling clinical and behavioral, plus personal (and sometimes moral) judgments.

Demonstrated ability to assist case managers in becoming teaching family certified, as demonstrated by certification of the case managers on their team.

Working understanding of the following systems in the State of Alaska:

OCS/Child Welfare

Courts/DOJ

Law Enforcement

Education

Health Care (ER, Psychiatric Hospitalization)

DBH/Medicaid/IHS

Recreation

Mental health/Behavioral Health/SUD treatment array

Indian Child Welfare Act (ICWA)

Driving a vehicle and visiting public spaces.

Minimum Requirements:
An advanced degree in social work or comparable human service field and a minimum of two years? experience in direct services or case management.

Alaska Driver?s License with a clean driving record.

Ability to pass a drug screening.

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