POSITION SUMMARY:

Case Aides at Permanent Supportive Housing communities’ staff the property in the evenings and nights to make 24/7 support for residents possible. The Supportive Housing Case Aide is responsible for ensuring the overall security of the property and maintaining a welcoming, safe, and supportive environment. Case management at these communities relies on the collaboration and communication of this case aide, case manager, property manager and any other outside support systems.

RESPONSIBILITIES:

• Maintain a shift report in Microsoft Excel that captures interactions with residents, guests, vendors, and outside service providers. The shift report is also a place to leave messages for other staff, point out needed follow-ups, note provision of supplies, and record resident participation.
• Complete property walks at least twice per shift to maintain an active, supportive presence. Complete assigned shift chores.
• Watch live camera footage and review camera footage as needed.
• Greet guests entering the property, determine nature of purpose of visit, and direct or escort them to specific destinations.
• Assist residents as needed with a variety of tasks such as, completing job applications, completing various paperwork, answering questions related to their tenancy, troubleshooting maintenance needs, demonstrating life skills, or simply be a listening ear.
• Facilitate at least 2 social activities per month that promote healthy relationships and a healthy lifestyle.
• Assist Property Manager in turning a vacant to make it ready for a new move-in as needed. This could include removing trash, performing basic maintenance tasks, cleaning, and/or staging the unit.
• Collaborate on the monthly community meetings and work to improve the payment history, health and safety issues, and resident conduct through the community through one on one education of the residents as needed.
• Willingness to obtain and maintain a Food Handler’s Card within 2 weeks of hire (will be reimbursed)
• Attend staff meetings and trainings as requested
• Other duties as assigned

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• High School Diploma or GED required.

SKILLS REQUIREMENT:

• One year experience in service delivery or any combination of related education, professional training or work experience which demonstrates the ability to successfully perform duties
• Must be comfortable working independently.
• Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Able to mediate and resolve conflict.
• Must demonstrate critical thinking, problem-solving, organizational and time management skills.
• Excellent customer service skills
• Experience in working with the Native American population preferred. Knowledge of the economic, educational and social problems of Native Americans and referral services
• Excellent communication skills – written and oral
• MS Office skills
• Able to perform general janitorial duties to include bending, lifting, heavy and light cleaning, negotiate stairs and carry up to 50 lbs.