The Care Manager has overall responsibility and accountability for managing and coordinating all aspects of an assigned member’s care planning. The Care Manager will track and arrange appointments, educate members and coordinate other aspects of the member’s health and community services. As this is an evolving program, additional responsibilities will be added.

Reports to: Team Leader

All applicants must comply with CASES/NYC's vaccination policy. Individuals selected for employment cannot begin working until they provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine) or submit and gain approval for a Medical or Religious Exemption. Individuals approved for exemption must submit weekly PCR test results.

Location: Harlem

We believe that in-person operations are the best way to serve our clients, both directly and through essential operational support. This job requires work in our offices and or/ in the community.

• Complete all documentation (e.g., assessments, plans of care, encounters) within required time frames in the web-based health home portal.
• Provide core care management services
• Comprehensive Care Management,
• Care Coordination and Health Promotion,
• Comprehensive Transitional Care,
• Enrollee and Family Support,
• Referral to Community and Social Supports,
• Use of Health Information Technology (HIT) to Link Services
• Provide care management services using motivational interviewing techniques to support consumers to address their problems by utilizing their strengths and abilities
• Assuring that member has access to, engages in and retains needed services as defined in the member’s Care Plan. Such services may include:
• Acute Medical Care
• Primary Medical Care
• Preventative medical care services (including metabolic screening)
• Home Health Care
• Chemical Dependency Services
• Behavioral Health Services
• Community social support services
• Housing
• State and federal entitlements
• Provide at least 80 percent of service contacts in the community
• Meet required levels of case management contacts, a minimum of 4 per month per member( 2 of the 4 contacts being face to face with member in person)
• Assist members by escorting them to appointments, e.g., medical, behavioral health, entitlements
• Involve family and significant others in the consumer’s care planning
• Respond to crisis situations as needed
• Use available databases and their reporting functions to conduct job duties, such as GSI Health Coordinator, ePACES/eMedNY, Health Commerce System (HCS) Medicaid Analytics Performance Portal (MAPP).
• Keep abreast of current city, state, and federal regulations, laws, and initiatives pertaining to health home care management and Medicaid redesign; attend relevant trainings.
• Provide all services in a culturally-sensitive, trauma-informed, and recovery-oriented manner.
• Other duties defined by the team leader or CASES executive staff

• Bilingual skills in Spanish preferred
• A bachelor’s degree in one of the fields listed below5; or
• A NYS teacher’s certificate for which a bachelor’s degree is required; or
• NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or
• A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or
• A Credentialed Alcoholism and Substance Abuse Counselor (CASAC).
• Strong knowledge of wellness, recovery and self-help.
• Effective communication and written skills are essential
• Proficiency with computer and databases
• Driver’s license is highly preferred

Experience Two years of experience:

• In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or
• In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting (e.g. medical, psychiatric, social, educational, legal, housing and financial services).
• A master’s degree in one of the listed education fields may be substituted for one year of Experience.

• Only applicants selected for interviews will be contacted

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal justice system. Your information will be kept confidential according to EEO guidelines