Job description
University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.
Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.
University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD
The Care Coordinator’s oversee coordination of care activities and promote population health management by breaking down barriers and providing community and health resources to the patient in a primary care setting. The Care Coordinator plays an integral part of the Comprehensive CARE Center (transitional clinic)'s patient care team and works cooperatively with the practice managers, physicians and the care team to best serve the needs of the identified patient panel and primary care teams. This role helps patients navigate the healthcare system and serve as a resource specialist.
Assists patient and families and identify social, medical and financial needs and barriers. Continues outreach through frequent contact and communication with the care team, patient and family through telephone calls, office visits, and conducting home visits.- Manages resources for assigned patients by: developing relationships with the patient as an integral member of the team and providing follow-up contact with patient as indicated to ensure compliance with recommendations, specialist visits, Primary Care Provider (PCP) visits, community resources and lab/x-ray.
- Schedules appointments and performs reminders (via telephone calls, home visits and visits to other community-based organizations, as appropriate) to ensure appropriate resources are available to attend appointments.
- Manages main aspects of the patient’s care to include referrals to specialists, hospitalizations, ER visits ancillary testing and other services.
- Anticipates the needs of the patient population, ensuring the necessary documentation and pre-visit planning is completed or requested before patient visits.
- Leverages local agencies throughout the community to assist our patients with getting the services they need (i.e. Mental Health Providers, Specialists, Radiology Services, Insurance Carriers, etc.)
- Works to prevent unnecessary emergency visits and hospital admissions by communicating with local hospitals to obtain medical discharge summaries. Collaborates with RN care managers and providers for medication reconciliation and Hospital follow-up appointments
- Collaborates with primary office and case manager to develop a plan of care to reduce hospital visits
- Assists patients in addressing challenges to care such as transportation, insurance, housing, food, and other community resources according to primary care provider to include attaining or completing applications for such services
- Collaborates regularly with case managers to identify rising risk patients and patient situations that require intervention
- Maintain professional development best practices and continuing education per department requirements. Stay up-to-date on population health guidelines and initiatives by participation relevant educational programs and in-services
- Participates in departmental initiatives and process improvement plans in an effort to maximize annual departmental goals.
- Adheres to HIPAA confidentiality rules and regulation
- Demonstrates critical thinking skills in identifying any significant changes in the patient’s situation
- Identifies and works to close gaps in the continuum of care that could impact health status.
- Performs special projects and other duties as assigned.
High school diploma or GED required. Graduation from accredited Medical Assistant program and certification from The American Association of Medical Assistants or other certifying bodies highly preferred.
Three (3) years’ of experience in a medical office setting or healthcare environment required, EMR experience preferred. Knowledge of medical and insurance terminology. Experience navigating the healthcare system.
Additional Information
All your information will be kept confidential according to EEO guidelines.
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.