Liberty FCU is currently seeking a Card Services Fraud Specialist to join the Card Services team. This position will be located at 4601 Theater Drive, Evansville, IN. Experience with debit/credit card dispute and charge back services is preferred. Applicants must be willing to work Saturdays and evenings when necessary. If interested, please proceed by clicking Apply.

Duties and Responsibilities:

• Process and monitor debit and credit card fraud.
  • Receive, review, and research fraud/dispute paperwork, including working with merchants and members for resolution.
  • Monitor reports from card processor for new cases.
  • Monitor existing cases and review closing documents provided by card processor.
  • Maintain multiple tracking logs and update as needed.
  • Develop and maintain a working relationship with card processor to ensure cases are completed accurately and efficiently.
  • Communicate with Fraud Coordinator and management regarding suggestions for process improvement.
• Provide outstanding member service for card services inquiries either by phone or in-person.
• Assist the ETFCU staff with various card related inquiries.
• Process lost/stolen card replacements, transfer points, and perform other service maintenance as needed to assist member’s with fraud/dispute situations.
• Work on the department’s Saturday schedule on a rotating basis.
• Assist department with the following daily routines on an as needed basis.
  • Process debit and ATM card applications including both approving and issuance.
  • Perform primary Card Wizard administrative routines.
  • Serve as a backup to the Card Services workgroup phone queue.
• Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
• Develop and maintain an understanding of all Card Services products and services.
• Always be security-minded on address changes and replacement plastic requests.
• Develop a working knowledge of the credit union's data and word processing systems.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Any other duties assigned by my supervisor or management.

• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.