Job description

Purpose/Duties
Performs a variety of Card & Digital Payments functions in a timely and accurate manner according to established guidelines and procedures. Maintains introductory knowledge of assigned Card & Digital Payments duties. Duties include but are not limited to commercial and consumer tasks related debit, credit and gift card activities.
Key Result Areas

• Provides prompt, friendly and accurate service to internal and external customer for debit, credit and gift card related inquiries.
• Processes daily claims which include issuing credits, ordering new cards, updates to the claims database.
• Responsible for processing of compromised debit and credit cards
• Analyzes transactions and fraud alert for suspicious activity
• Conducts research to identify possible fraud and minimize exposure to financial loss
• Implements fraud prevention policies and techniques
• Completes quarterly MasterCard reporting
• Assists with projects including vendor interaction, internal communication, and marketing efforts.
• Processes and monitors incoming calls, work orders or service requests
• Actively looks for and recommends process improvements.
• Processes periodic requests for department related activities including but not limited to gift card orders, plastic card stock orders, Client token administration and orders, MDES provisioning, close fraud cases, Reg E claims
• Responsible for upholding all credit union ethical standards.
• Ensures general ledger reconcilements are completed and submitted Processes orders for plastic card stock and gift cards
• Professional and efficient communications with all departments in order to promote teamwork and high quality member service Represents the credit union in a courteous and professional manner.
• Perform other essential job functions as required or assigned.

Required Education

• High school diploma or G.E.D.

Required Experience

• Minimum 1 year related card processing experience
• Minimum 1 year credit/debit card fraud analysis
• Minimum 1 year problem resolution
• Minimum 1 year Microsoft Office

Required Skills

• Ability to identify and solve problems
• Microsoft office
• Common office equipment
• Window based PC computer
• 10 key calculator
• Ability to multi-task and prioritize
• Organizational skills
• Good interpersonal skills
• Professional demeanor
• Ability to work in a fast paced environment
• Self-motivated

Job Type: Full-time

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