Job description
Looking for an experienced senior living executive who is ready to stop traveling but not compromise their salary to run a multi-licensed community in north Portland. Base pay with a potential bonus of $50,000.
POSITION DESCRIPTION:
POSITION DESCRIPTION:
The Campus Director is responsible for every phase of the daily operation of a facility including the implementation of policies; cooperation and compliance with federal, state, and local agencies; fiscal management; staffing and scheduling; facility upkeep and maintenance; community relations; monitoring to assure resident health and functional care needs are met; supervision of nursing, caregiving, environmental services, activities, marketing, and food service; and resident, employee, and guest relations.
PRIMARY RESPONSIBILITIES:
General Management
- Adhere to and implement operational and administrative policies and procedures.
- Assist in the development of the fiscal budget.
- Monitor monthly department expenses and complete financial variance reports.
- Manage community petty cash and resident petty cash accounts.
- Assure resident monthly invoices are accurate, rents and fees are collected, accounts payable are accurately processed, and payroll is submitted correctly.
- Prepare daily, weekly, and monthly reports as directed, Grievance Logs, Worker’s Compensation Reports, etc.
- Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified management.
- Responsible for implementing periodic quality assurance measures.
Resident Care:
- Oversee the safety and well-being of the residents in accordance with the company’s philosophy and standards of care.
- Establish and maintain an open-door policy and a high level of ongoing communication with residents and families and respond to concerns/grievances in a timely manner.
- Actively participate in resident/family care conferences to ensure a high degree of customer satisfaction.
- Periodically perform evaluations of resident health and functional care needs prior to move-in and at periodic intervals of stay.
- Conduct periodic audits of resident service plans, ADL logs, level of care fees, medication administration program, narcotics log, and caregiver delegation/assignments to assure accuracy and completeness.
- Participate, as invited, in resident council or town hall meetings.
- Conduct Resident Satisfaction Surveys.
- Serve as a liaison between facility, residents, and community resources (home care, hospice, MD offices, transportation services, Medicaid case manager, etc.)
Personnel:
- Direct the hiring, training, evaluation, corrective action, and scheduling of all facility personnel to ensure adequate, well-trained staff is available to meet the needs of the residents.
- Assure all company hiring procedures are followed and that complete and current employee personnel paperwork is on file.
- Coordinate all worker’s compensation claims by serving as a liaison between the injured worker, worker’s compensation claims manager, physician, or other health professionals.
- Ensure all staff is provided opportunities for on-going training and education.
- Provide an “open door” to employees, addressing all grievances/concerns in a timely manner and promoting a harassment-free work environment.
- Lead by example, encourage teamwork, promote the company’s mission and values, and provide ongoing coaching to employees.
- Motivate employees through recognition programs, training, and team building.
Marketing and Public Relations:
- Develop and implement an effective marketing plan to include:
- Visiting with referral sources.
- Involvement and attendance at community events and organizations.
- Hosting events at the residence for qualified prospects and referral sources.
- Seek and build positive relationships with the surrounding community, particularly referral resources.
- Educate employees as to their role in marketing and presenting the community (telephone and tour etiquette).
- Attend seminars, read books and publications, and participate in any company training for marketing and sales.
- Make the final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with company policies and procedures.
- Prepare articles for the quarterly community newsletter.
Physical Plant:
- Oversee and ensure periodic maintenance tasks are performed.
- Assist with the selection and supervision of outside/contracted vendors providing services to the community.
- Review and respond to quarterly safety inspection reports and monthly safety meeting minutes, generated by the safety committee.
- Oversee and ensure monthly fire drills are conducted, emergency procedures/plans notebook is current and that staff are trained and knowledgeable of procedures.
- Coordinate apartment renovation/cleaning prior to new admission move-in.
QUALIFICATIONS/SPECIFICATIONS:
- Genuine concern for and ability to work with the elderly.
- Knowledge of the requirements for providing care and supervision to the elderly.
- Ability to train, supervise, lead, and motivate people.
- Ability to delegate responsibility while maintaining oversight of daily activities and major projects.
- Intermediate computer skills with knowledge of: Google Workplace and Microsoft Office software (Word, Outlook and Excel).
- Ability to manage and prioritize a large, complex workload.
- Possess sufficient communication and language (verbal and written) skills to perform job duties and communicate with residents, other staff, family members, etc. as needed.
- Ability to make sound decisions when faced with ambiguous situations and to function effectively despite conflicting information.
- Ability to perform basic accounting and bookkeeping transactions.
- Must be able to utilize standard precaution knowledge and infection control measures where required.
- Ability to work with superiors and within the parameters of corporate policies and procedures.
- Knowledge of political and governmental structures and systems as they relate to the retirement and residential care industry.
- Knowledge of and ability to conform to the applicable law, rules and regulations.
Leadership, Teamwork, and Cooperation:
- Know and thoroughly understand each position (PA, Med Tech, AC, Chef, Nurse) to enhance working relationships, the functionality of the house, harmony, residents and resident care, and the overall business model.
- Lead by example with a positive attitude, appropriate workplace behavior and language, and a willingness to model and perform what you ask of others.
- Build healthy, appropriate, and supportive relationships with staff, residents, family members, and Vanda Health communities and departments
- Work cohesively with all team members.
- Mentor and coach staff to do the right thing, encourage behavior change, effective communication, and performance improvement.
- Maintain confidentiality both with residents (HIPAA) and employee privacy, discussing and dealing with personal and performance issues with those on a “need to know basis”.
- Attend and participate in daily team huddles and pass downs, house staff meetings, all staff meetings, family night, and/or service plan meetings.
- Attend and contribute to staff, team, resident committee, and other community meetings and encourage others to participate as appropriate.
- Communicate professionally with and build supportive relationships with all members of the team including manager(s), nurse, chef, AC, and care staff.
- Represent change, policy revisions, and management decisions in a positive and supportive manner in line with Vanda Health’s goals.
- Participate in Vanda Health events and social functions such as family night, BBQs, and resident outings.
HR Functions:
- Assist in the recruitment and selection of staff.
- Work with and seek counsel from HR for proper documentation, serious violations, performance or behavioral concerns, and terminations.
- Assist with disciplinary issues as necessary, sitting in on meetings and participating as needed.
- Document disciplinary issues and any other issues of concern.
- Use appropriate Vanda Health documents and follow set Vanda Health procedures to ensure consistency.
- Be knowledgeable of Company’s policies, procedures, and practices and keep staff informed and accountable.
- Assist with timekeeping and payroll functions.
Training, Development, and Compliance:
- Keep up-to-date on required training and in-service hours (not less than 12 hours per year or approximately one hour per month) including Food Handler's card, First Aid (CPR if required), dementia training, and other state and company-mandated training.
- Maintain competency in techniques as outlined in the competency checklist.
- Comply with HIPAA Privacy Act by protecting confidential patient information.
- Follow Vanda Health procedures and adhere to the guidelines set forth for processes that have been put in place.
- Maintain knowledge of and compliance with Residents’ Rights and reports any concern immediately to Community Manager.
- Disclose unethical, concerning, or inappropriate behavior in the workplace to your manager or a superior.
Represent Vanda Health Proudly and Professionally:
- Be reliable and follow through on all matters, maintain excellent attendance, be punctual and complete workday/shift.
- Conduct self with a high amount of tact and sensitivity in difficult and unusual situations.
- Bring any concerns about unethical/inappropriate behavior in the workplace to the right person or Manager.
- Keep conversations with staff, residents, and other visitors light and appropriate to the workplace.
- Follow all Vanda Health policies and stay familiar with the most recent policies and expectations in the workplace.
- Always maintain safety and report unsafe conditions to management as soon as possible.
- Perform other duties as assigned and offer to assist others when you see the need arise.
EDUCATION:
Must meet state regulations for licensure or certification and maintain ongoing education requirements as outlined by state/federal guidelines.
EXPERIENCE:
At least three verifiable years in a managerial position providing human services and supervisory/administrative capabilities that include fiscal management, marketing, and public relations. At least two of these years must have been spent providing residential care to the elderly or equivalent experience as approved by the licensing agency.
PHYSICAL JOB REQUIREMENTS:
In a typical eight-hour day, employees will:
- Stand/walk frequently.
- Sit frequently, up to 1-2 hours at a time.
- Lift: < 5 pounds (constantly), < 10 pounds (frequently), > 20 pounds (occasionally), > 50 pounds (rarely)
- Carry: < 5 pounds (constantly), < 10 pounds (frequently), >20 pounds (occasionally), > 50 pounds (rarely)
- Push/pull: < 5 pounds (constantly), < 10 pounds (frequently), > 20 pounds (occasionally), > 150 pounds (rarely) (resident wheelchair)
- Occasionally kneel, bend, and reach while filing paperwork for items < 10 pounds.
- Secure proper assistance for transferring and lifting of residents as needed (training required for this task)
- Vision-must is able to read clearly with or without corrective lenses.
- Hearing-must is able to hear the telephone, audible alarms, bells, and signals related to resident safety, with or without hearing devices.
- Speech/language-must have a strong command of the English language sufficient to read and write and interpret medical, contract, and administrative information.
- Bloodborne exposure category: Low
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