Job description

Job Title: ES Call Center Rep I
Location: Irving, TX
Duration: Short term

Additional Information:

• Seeking 2 years plus of recent call center customer service experience.

Required Function 1:
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.

Required Function 2:Essential Responsibilities:

• Answer incoming phone lines
• Follow guidelines dictated in quality program for each call.
• Ensure security procedure are met in every interaction
• Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
• Ensure correct information is communicated in each interaction.
• Maintain call talk times while applying all file facts
• Following details of required call scripts
• Call Center is for both Subrogation and Dependent Eligibility Verification departments

Required Function 3:Non-Essential Responsibilities:

• Performs other functions as assigned
• Act as back up on processing files as needed.
• Follow processing guidelines as

Required Function 4:Knowledge, Skills and Abilities:

• Ability to demonstrate customer service skills.
• Ability to use and decipher file details
• Ability to us de-escalation techniques on calls
• Ability to pay attention to detail while on calls or processing files.
• Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
• Ability to demonstrate good keyboard skills.
• Ability to maintain patient confidentiality.
• Ability to work independently, under pressure and within, restricted timeframes.
• Ability to adapt and thrive in a changing environment.
• Ability to manage time effectively.
• Ability to demonstrate a strong knowledge of customer service principles and practices.

Required Function 5:Work Conditions and Physical Demands:

• Primarily sedentary work in a general office environment.
• Ability to communicate and exchange information
• Ability to comprehend and interpret documents and data
• Requires manual dexterity to use computer, telephone and double monitors
• May be required to work extended hours based on special business needs.
• Required Function 6:Minimum Education:
• High School Diploma or GED required
• Additional education is preferred

Required Function 7:Minimum Work Experience

• 1 year of call center experience
• Demonstrate customer service skills is required
• Able to function between two departments incoming calls

Job Type: Contract

Salary: $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Irving, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote

Speak with the employer
+91 6306358229

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