Job description
Overview:
Midwest Eye Center is searching for an enthusiastic, patient focused, full time Call Center Representative for our offices in Calumet City, Illinois - No nights, No Sundays, no major holidays, a robust benefits package, a t eam oriented working environment where you are heard and respected as well as clear career ladder opportunities.
Our top candidates will bring at least one year of previous, verifiable call center experience, preferrably in a medical specialty or front desk experience
This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Midwest Eye Center was established in 1974 in Calumet City. Since that time it has grown to be one of the largest and most trusted eye practices in the area. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. Our medical staff holds teaching and research positions in local universities and our facilities are state of the art and are at the cutting edge of technology.
We are committed to patient care, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Midwest Eye Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.midwesteyecenters.com.
Responsibilities:
Qualifications:
#ESP2
Midwest Eye Center is searching for an enthusiastic, patient focused, full time Call Center Representative for our offices in Calumet City, Illinois - No nights, No Sundays, no major holidays, a robust benefits package, a t eam oriented working environment where you are heard and respected as well as clear career ladder opportunities.
Our top candidates will bring at least one year of previous, verifiable call center experience, preferrably in a medical specialty or front desk experience
This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Midwest Eye Center was established in 1974 in Calumet City. Since that time it has grown to be one of the largest and most trusted eye practices in the area. Our staff consists of ophthalmologists, optometrists, opticians and skilled medical professionals offering services ranging from basic eye exams to the most sophisticated testing and complicated surgical treatment of eye diseases. Our medical staff holds teaching and research positions in local universities and our facilities are state of the art and are at the cutting edge of technology.
We are committed to patient care, and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the manner in which our patients and customers are treated by our employees is as important as the services provided by the doctor.
All of us at Midwest Eye Center are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. For more information, please visit our webpage at www.midwesteyecenters.com.
In order to comply with the recent Illinois executive order mandating all health-care workers to be vaccinated, we will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid-19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.
Responsibilities:
- Schedule appointments for patients
- Answer telephone calls promptly and in a polite and professional manner
- Obtain and enter accurate demographic and all relevant appointment information into Centricity EMR (date of birth, name, telephone number, name of insurance, name of referring doctor, reason for visit, etc.)
- Schedule appointments correctly and follow appropriate guidelines and workflows. Review the appointment date, time, location, name of the doctor, the medical records request from the patient’s previous eye doctor, and the No Show fee with the patient
- Inform the patient to bring in his or her insurance card and government-issued photo I.D. to the appointment and to arrive 15 minutes prior to the appointment.
- Answer questions and offer other relevant and pertinent information, as requested, to provide patient-focused and patient-oriented service and an extremely positive impression of our wonderful practice
- Act as a liaison for the patients and the practice
- Direct calls to other extensions as needed, e.g., surgical coordinators, supervisors, the Lasik department, etc.
- Use sound judgment when handling calls, particularly with upset patients
Understand when there is a need to escalate the call to a supervisor - Collect and process MVA from fees
- Collect balance payments over the phone
- Meet the average handle time of 3 minutes.
Qualifications:
- Previous verifiable call center and or heavy customer service experience required
- Bi-lingual English/Spanish would be a plus
In Turn We Will Provide:
- Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short and long term disability
- Company paid life insurance
- Paid holidays and generous paid time off
- Paid parking where applicable
- Team oriented working environment where you are heard and respected
- Clear career ladder opportunities
#ESP2
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