Job description

Intercept of Florida is a live answering service and call center serving businesses of the greater Fort Myers area. We offer live operators 7 days a week, 24 hours a day to handle our customers’ business call needs so they do not have to rely on answering machines or automated systems. Our team’s goal is to provide consistently outstanding customer support for our clients. Our company values are: Quality, Accountability, Integrity, Joyfulness, Leadership, Unity and Diversity.

About the Role:

We are looking for talented Customer Service Representatives to assist us in providing answering services on behalf of our customers. Our Agents are representatives for different nationwide customers by answering their incoming calls and assisting their clients. We answer anything from routine calls to emergencies 24 hours a day/365 days a year. We are currently hiring for full-time and part-time (day and evening shifts) and weekends. Only remote work will be available.

What You Will Do:

• Provide a high level of customer service to all callers; care and advocate for our clients, and address their needs in an efficient and timely manner
• Follow the client-specific screens to answer caller questions; take messages and relay information as directed
• Follow up client calls where necessary
• Assist in keeping client instructions current and accurate
• Identify and escalate issues to supervisors
• Complete call logs and reports
• Recognize, document, and alert the management team of trends in client calls
• Assist in various administrative functions as needed
• Other duties as assigned

What You Should Have:

• Only applicants located in FL will be considered
• High School Diploma or GED
• 1 to 3 years Minimum of Work Experience.
• Knowledge of customer service practices and principles
• Knowledge of medical terms and concepts (added advantage)
• Ability to work different shifts - holidays, weekends, and evenings
• Superior grammatical and spelling skills
• Strong communication and interpersonal skills
• Typing speed of 35 WPM or higher
• Reliable with great organizational skills
• Excellent memory, recall, and ability to accurately record messages
• Ability to be a team player, but also able to think independently
• Ability to handle stressful situations appropriately

Why Us?

• We offer Full time and Part time Position.
• We are an in-bound call center, meaning no out-bound sales calls!
• We offer a fully Remote position.
• We offer competitive wages ($12 to $14 per hour)
• We provide paid training for all employees
• We provide medical, dental, and vision benefits, 401K, and Paid Time Off offered for full-time employees
• We offer paid holidays

We are excited to hear from you!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Application Question(s):

• Are you willing to undergo a background check in accordance to local laws and regulations?
• Are you able to work during evenings, weekends and/or holidays?

Work Location: One location

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