Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

(https://ryder.com/job-applicant-privacy-policy)

You are the driving force behind our company.

Start your career with Ryder today!

Monday - Friday

Summary

The Call Center Lead is responsible for the assignment and coordination of activities within the maintenance group to ensure a productive workforce that supports the facility.

Essential Functions

• Determine schedules adjustments, sequences, and assignments for work activity, based upon work priority, team availability and skill of personnel
• Effectively oversee team members to ensure all assigned activities are performed effectively and efficiently in accordance with departmental leadership
• Function as a point person for routine issues or questions during the day to day operations. The candidate will have to have a thorough understanding of all MMC/RCRC related process and procedures to effectively assist in all matters related to case management
• Confer with personnel, such as management, quality auditors and customers to coordinate work activities and communicate with the team members to provide direction if changes are necessary for managing cases
• Participate in various aspects of case management under the guidance of the supervisor or manager

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to read and/or listen and understand information and ideas communicated
• Ability to listen, write, and speak effectively Inform, explain, and give instructions
• Ability to write routine reports and correspondence and speak effectively
• Ability to work independently and as a member of a team
• Motivate and guide other members of the team
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Strong mechanical skills
• Detailed oriented with excellent follow-up practices
• Computer Skills advanced required

Qualifications

• H.S. diploma/GED required
• Vocational or Technical Certification preferred one year certificate from college or technical school
• One (1) year working in a call center environment required
• 3-6 months related experience working as a call center agent required
• Computer Skills advanced required
• Depending on location, may be required to be equipment certified

DOT Regulated: No

Job Category: Customer Service

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

(https://ryder.com/job-applicant-privacy-policy)

\#wd