Job description

NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas. We are viewed as a cutting-edge leader in the toll industry nationwide, delivering transportation solutions to almost 3 million clients. As a customer-driven organization, our purpose is to enhance the quality of life for area residents. We serve a one of the fastest growing regions in the United States, and continue to grow with it to meet increasing transportation needs. NTTA is a vibrant organization with a highly qualified, energized, and engaged team. We are looking for individuals to join this team and help us maintain our place as a respected leader and partner in the region’s transportation network.

Schedule: Monday-Friday (8AM-6PM) - Must be flexible within the start times (8AM,8:30AM or 9AM)

Pay: Standard Rate of $17/hr. + $1 Spanish bilingual pay (upon passing of Spanish bilingual assessment) + $500 Sign-On Bonus

Job Description:

The purpose of this position is to provide general support for agency activities and services. This is accomplished by answering the phone and taking messages, answering questions and providing assistance and information, processing requests for services, processing the mail, processing payments, and reviewing images. Other duties include completing related projects as assigned.

Job Responsibilities:

• Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working on the front counter
• Sets up new accounts, taking and providing information, making account changes, and processing requests by answering the phone and/or working on the front counter
• Processes correspondence by receiving and responding to emails, faxes and other requests for information.
• Processes payments by verifying information for accuracy, reviewing images, processing payments for overnight payments, and researches and resolves credit card disputes.
• Ability to cope with job related stress including but not limited to deadlines, customer, supervisory and staff interactions, multi-tasking and high work volumes is required.

Job Requirements:

• Formal Education: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• Experience: Over one year up to and including three (3) years of verifiable experience in a call center or in a position requiring significant interaction with the public.
• Supervision: Job has no responsibility for the direction or supervision of others.
• Human Collaboration Skills: Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.
• Freedom to Act: Receives Direction: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. The assignment is usually reviewed upon completion.
• Technical Skills: Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.
• Reading: Basic - Ability to recognize meaning of common two- or three-syllable words. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
• Math: Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
• Writing: Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.
• Certification & Other Requirements: Fluency in English is required. Typing requirements – 30 wpm. Grammar and mathematical evaluation will be assessed with a minimum passing score – 70%.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Signing bonus

Application Question(s):

• Must be able to pass a federal background check and drug test.

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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