Job description

Job Description

Customer Service / Call Center Attributes & Abilities:

Medisys Management LLC located in Melville, New York is looking for self-motivated, patient, professional and courteous Customer Service Representatives for our location in Melville, (Long Island), New York. At least 1 plus years of customer service experience to work in a very fast-paced Healthcare office environment. This position is in the office and is located in Melville, (Long Island), New York.

Bilingual Spanish speaking is a plus.

Required Qualifications:

· Excellent computer and typing skills required

· High School degree or equivalent required

· Must demonstrate good oral, listening and written communication skills

· Ability to multi –task i.e. Manage telephone and computer simultaneously

· Ability to work independently or with little supervision

· Ability to provide high level of customer service and satisfaction

· High attention to detail and excellent organizational skills

· Above average ability to analyze, assess and problem solve the needs of the caller

· Ability to learn and apply new information/concept in area of responsibility

· Must be a team player

Responsibilities:

· Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times

· Update patient demographics and pre-register in EPIC, training will be provided

· Capture, enter and report data accurately to management

· Ensure services are provided in a timely manner

· Ensure key performance indicators are met

· Report discrepancies and identify areas of improvement to supervisors

· Work on special projects and assignments as needed

Benefits and Perks:

Excellent Salary including Medical, Dental, Vision, 401K, Company Life Insurance, Tuition Reimbursement and additional Voluntary Plans. Vacation, Sick and Personal Days.

The Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law."

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Must be Covid-19 fully vaccinated

Ability to commute/relocate:

• Melville, NY 11747: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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