Call Center Agent

Full Time
Charlotte, NC 28246
Posted
Job description
Job Description:


Our company:

This core philosophy stands at the center of everything we make. The brands we build and the experiences we create live at the intersection of clarity and surprise, and are positioned to matter in culture through shared values and ideals

Your mission, like a Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

Salary:

$950 -$1250 per week

Shift:

8 hours a day

Job Responsibilities:

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

  • Maintains and updates customer information as necessary

  • Calmly attempts to resolve and de-escalate any issues

  • Escalates calls to supervisor when necessary and appropriate

  • Responds to requests for assistance and/or possible processing of credit card authorizations

  • Tracks call-related information for auditing and reporting purposes


Experience and Skills:
  • High School Diploma or GED required; college degree preferred

  • Customer service experience a plus

  • Phone-related customer service a major plus

  • Familiarity with Microsoft Windows, Word, and Excel applications

  • Bilingual language skills a plus


Job Benefits:
  • Dental insurance.
  • Vision insurance.
  • Life insurance.

From: The Hive Station

learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.

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